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Clinics / Guard / Reserve Sites

If you are a military agency and would like to know the status of a job or make sure a SRTS batch of orders was received, please contact us with the information below.

Account number
Patient’s last name
Patient’s last four of SSN, never a complete SSN
SRTS batch / package ID
Any comments or questions

You will receive an email back with the status from NOSTRA’s Customer Service Department on the same or next business day.
You may also call Customer Service during regular working hours.

Active Duty Remote / Retirees

If you are active duty in a remote location or a retiree and would like to know the status of your glasses or to make sure your order was received, please contact us with the information below.

Your first and last name
Your last four of SSN, never a complete SSN
Any comments or questions

You will receive an email back with the status from NORA Yorktown’s customer service department on the same or next business day. You may also call Customer Service during regular business hours.

Bureau of Medicine and Surgery
7700 Arlington Blvd. Ste. 5113 Falls Church, VA 22042-5113
This is an official U.S. Navy website
This is a Department of Defense (DoD) Internet computer system.

General Navy Medical Inquiries (to Bureau of Medicine and Surgery): usn.ncr.bumedfchva.mbx.bumed-general-inquiries@health.mil