The Patient Centered Medical Home (PCMH) is a team-based model based on the premise that the best healthcare begins with a strong primary care foundation, accompanied by quality and resource efficiency incentives. Patients in a PCMH have a personal provider, who along with his/her team, provides continuous, accessible, family-centered, comprehensive, compassionate and culturally-sensitive health care in order to achieve the best outcomes. You can receive real time information about PCMH within the US Military Health System at www.facebook.com/MHSPatientCenteredMedicalHome
So what does all that mean from the patient’s perspective? First, you have a Primary Care Manager (PCM) assigned by name. If you are not sure who your PCM is, you can find out by calling 1-877-Tricare (1-877-874-2273), or just ask our front desk staff when you visit.
Secondly, that PCM is supported by a team of nursing, support, and administrative staff who work together to manage the health of their enrolled population. When you have a non-emergent medical need, your PCM is the first stop you should make.
Thirdly, if your PCM has no availabilities that day, another provider on that team can see you. This continuity of care is more personal and better coordinated because you are known by the support staff that interact with you every time you visit your Medical Home. You are seen by the people who know you the best, rather than having your healthcare needs met at multiple different locations and sites. The risk to not using your Medical Home is that important medical details get missed during multiple and scattered visits, placing you at risk for poor outcomes related to poorly managed care. Not to mention, there’s no place like “Home.”
So, how do you get the most out of your Medical Home? Think of your PCM as the first person you come to for medical concerns. Your PCM knows you better than any provider and you can access him or her easily via secure messaging through Relay Health.