Primary care clinics at our hospital and branch health clinics have earned Patient Centered Medical Home recognition from the National Committee for Quality Assurance (NCQA). NCQA's recognition programs are built on evidence-based, nationally recognized clinical stardards of care.
We are fully accredited by The Joint Commission—the nation's premiere accrediting body for hospitals across the country. Please visit The Joint Commission website at www.qualitycheck.org for updated information on our accreditation and to see how we’re perfoming, even in areas where we seek improvement. We believe you have the right to make informed decisions about your health care. If you have compliments or concerns, we encourage you to contact Patient Relations; the department manager of the clinic where you received care; or the Commanding Officer’s Care Line at (904) 542-CARE (2273). If you feel your concerns about patient safety or quality of care remain unresolved, you may report them to The Joint Commission at One Renaissance Blvd., Oakbrook Terrace, IL, 60180, (800) 994-6610, or email firstname.lastname@example.org.
For more information on care eligibility at our hospital, contact the Eligibility Officer.Hospital Central Tower, 2nd Floor, Room 2006, (904) 542-7584 (Patient Administration)
Contact DEERS Support Office at (800) 538-9552, or www.dmdc.osd.mil/milconnect or see DEERS information at www.tricare.mil.
Fraud, Waste and Resource Abuse
An Inspector General investigator is located at the hospital. Concerns can be submitted in person, by voicemail or email. Hospital (Building 2004, 2nd Floor, Room 200), (904) 542-7727 or NHJaxHotline@med.navy.mil
Information & Release of Information
The hospital’s quarterdeck, near our pharmacy, is staffed 24/7 and can provide general hospital information. Volunteers staff the information desk at the hospital’s outpatient entrance. Branch health clinic quarterdecks are not staffed after-hours. Medical information is protected by federal law—the 1974 Privacy Act and the 1996 Health Insurance Portability and Accountability Act (HIPAA)—so staff can only provide general information (not patient-specific).
Thank you for partnering with us and arriving on time for appointments, so we can also see our other patients on time. To reschedule or cancel, please call your Appointment Line or clinic well in advance. We ask you to call us 24 hours in advance, so we can give your time slot to another patient who needs care.
Military medical records are, by law, the property of the U.S. government and must remain in our facilities at all times. You may request a copy of your medical record or have your record transferred by visiting us. Please allow two to three weeks for copies. If you are separating or retiring, please allow six to eight weeks. If you would like your spouse or other adult family member to be able to pick up a copy of your medical records, you can provide us with written authorization.
Hospital (Outpatient Records): East Annex, 1st Floor, (904) 542-7425/Fax (904) 542-7281
Hospital (Inpatient Records): Central Tower, 2nd Floor, (904) 542-7362
NBHC Albany: (229) 639-7827/7886
NBHC Jacksonville: (904) 546-7108/7109
NBHC Key West: (305) 293-4833/3957
NBHC Kings Bay: (912) 573-4242
NBHC Mayport: (904) 270-4242
Contact the Social Security Administration at www.socialsecurity.gov or call (800) 772-1213.
Children under 18 usually cannot be treated without parental consent. Parents can designate a third party to give consent—this is especially important for single, active duty parents. Please fill out an Authorization for Medical Care form at Outpatient Medical Records. Minor children who do not live with their military sponsor need to have an up-to-date military information card, no matter what their age, and need to ask their sponsor to keep their DEERS information current. Children age 10 and over need a military ID card (which can be obtained from PSD) for all treatment services given. We ask that adults (who have an appointment for themselves) not bring children with them who require supervision, as staff is unable to provide this. The base Child Development Center and School Age Care programs are resources.
Other Health Insurance
Please submit information on any non-TRICARE health insurance you have to Medical Records, the clinic check-in clerk, or Collections (Hospital Central Tower, 1st Floor, (904) 546-6210/6212). Federal law requires us to bill any other health insurance you have for your care. This will not result in any cost to you, and you will not be responsible for paying deductibles for care received here. All monies recovered are used to improve patient services.
Security provides physical and investigative security as well as parking control.
Hospital Central Tower, 1st Floor, Room 1117 (by loading dock), (904) 542-7545
Smoking & Tobacco
We proudly offer smoke-free environments. In support of the health of all patients, there is no smoking anywhere at our facilities: parking lots, grounds, sidewalks, atriums or inside. Our Wellness Center and Health Promotions stand ready to assist you with quitting—please call us!
For information on veterans' health benefits, go to www.va.gov/health, call (877) 222-8387 or contact your local Fleet and Family Support Center.