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About Us
Patient Services
Welcome Aboard
Emergency Room 

The Nurse Advice Line is available 24/7 at (800) TRICARE (874-2273). Call 911 in an emergency.

To make an appointment, call our Appointment Lines.
Hospital: (904) 542-4677 or (800) 529-4677 (Monday - Friday, 7 a.m. - 4 p.m.)
NBHC Albany: (229) 639-7886 (Monday - Friday, 7:30 a.m. - 4 p.m.)
NBHC Jacksonville (active duty only): (904) 546-7094 (Monday - Friday, 6:30 a.m. - 4 p.m.)
NBHC Key West: (305) 293-4834 (Monday - Friday, 7:30 a.m. - 4 p.m.)
NBHC Kings Bay: (912) 573-6450 (Monday - Friday, 7 a.m. - 4 p.m.)
NBHC Mayport: (904) 270-3248 (Monday - Friday, 7 a.m. - 4 p.m.)

Patient priority is governed by Title 10 of U.S. Code: 1) active duty personnel; 2) TRICARE Prime members with a Primary Care Manager (PCM) at NH Jacksonville who are active duty family members; 3) TRICARE Prime members with a PCM at NH Jacksonville who are retirees, their family members, or survivors of sponsors who died on active duty; 4) TRICARE Prime members with a civilian PCM; 5) active duty family members not enrolled in TRICARE Prime; and 6) all other beneficiaries.



Hospital (904) 542-4677
Weekdays 7 a.m. - 4 p.m.
BHC Albany (229) 639-7886
Weekdays 7:30 a.m. - 4 p.m.
BHC Jacksonville (904) 546-7094
Weekdays 6:30 a.m. - 4 p.m, Active Duty
BHC Key West (305) 293-4834
Weekdays 7:30 a.m. - 4 p.m.
BHC Kings Bay (912) 573-6450
Weekdays 7 a.m. - 4 p.m.
BHC Mayport (904) 270-3248
Weekdays 7 a.m. - 4 p.m.

 NHJAX ER Wait Time 3HR Avg - Door to Dr

0 Minutes
Last Updated: 3/22/2018 03:59

We want to hear your suggestions about how we can improve, as well as your compliments about the care you received. You may visit Patient/Customer Relations; contact the department’s Customer Relations representative; submit an ICE comment using a kiosk located in our lobbies; or submit an ICE comment online; call CO’s Care Line is available at (904) 542-2273; or submit a comment sheet from one of the boxes located at our facilities. We are delighted to report that last year our patient satisfaction scores were 92% and 94% in Navy Medicine and ICE surveys.

Hospital Central Tower, 1st Floor (near Galley)
(904) 542-9175/9413 or email

BHC Albany: (229) 639-9535
BHC Jax: (904) 546-7069
BHC Key West: (305) 293-3929
BHC Kings Bay: (912) 573-4458
BHC Mayport: (904) 270-4282
Health Care Resolutions works with patients and providers. Confidential services (in a neutral setting) may be engaged at any time following an unexpected outcome or quality of care issue.

Serves the hospital and all branch health clinics (on-call 24/7).
Hospital Central Tower, 4th Floor, Room 4030
(904) 542-7009
Cell: (904) 508-5290.


Please join us!

Time commitment is one hour per month.  Work together with us to channel feedback to our hospital leadership about quality, patient-centered care.

To learn more please contact Patient Relations at (904) 542-9175 or email usn.jacksonville.navhospjaxfl.list.customer-service-staff@mail.mill

Patient Safety
We're committed to your safety—and we participate in Partnership for Patients, TeamSTEPPS®, National Patient Safety Goals and other safety initiatives. We monitor potential risks with an early-warning patient safety reporting system. The single most important thing you can do is to be an active member of your health care team.

Speak Up
• Pay attention. If something doesn’t seem right, alert your health care team.
• Ask questions anytime you don’t understand or need more information.
Know Your Medicines
• Know what medicines you take. Make sure your doctors know too.
• If you take more than three medicines, you should keep a current medications list in your purse of wallet.
Know Your Test Results
• If you’ve had a test (like a Pap or blood test), don’t assume “no news is good news.” Call and ask.
Involve a Family Member or Friend
• If you’d like someone to be your advocate, ask a family member or friend. They can come with you when you get care, ask questions and write down instructions.
• Make sure that you, your doctor, the nurses and staff all agree on: your name and birth date, what procedure is being done, and where on your body the procedure is being performed.
Your Hospital Stay
• Ask everyone who comes into your room to sanitize or wash their hands, if you don't see them do it.
• Expect staff to introduce themselves. You can also check their identification badges.
• Make sure that staff confirm your identity—by asking you your name and birth date and checking your wrist band—when they come into your room.
• Even if your doctor has given you permission to get out of bed, let staff know if you need help. A fall can undo what you and your health care team have worked hard to accomplish.
• Before you go home, ask your doctor or nurse to explain how to care for yourself at home.