We want to hear your suggestions about how we can improve, as well as your compliments about the care you received. You may visit Patient/Customer Relations; contact the department’s Customer Relations representative; submit an ICE comment using a kiosk located in our lobbies; or submit an ICE
comment online; call CO’s Care Line is available at (904) 542-2273; or submit a comment sheet from one of the boxes located at our facilities. We are delighted to report that last year our patient satisfaction scores were 92% and 94% in Navy Medicine and ICE surveys.
Hospital Central Tower, 1st Floor (near Galley)
(904) 542-9175/9413 or email firstname.lastname@example.org
BHC Albany: (229) 639-9535
BHC Jax: (904) 546-7069
BHC Key West: (305) 293-3929
BHC Kings Bay: (912) 573-4458
BHC Mayport: (904) 270-4282
Health Care Resolutions works with patients and providers. Confidential services (in a neutral setting) may be engaged at any time following an unexpected outcome or quality of care issue.
Serves the hospital and all branch health clinics (on-call 24/7).
Hospital Central Tower, 4th Floor, Room 4030
Cell: (904) 508-5290.
Patient Administration is located in the Hospital Central Tower, 2nd Floor, Room 2026. To speak with Patient Adminstration, call (904) 542-9212/7011.
We're committed to your safety—and we participate in Partnership for Patients, TeamSTEPPS®, National Patient Safety Goals and other safety initiatives. We monitor potential risks with an early-warning patient safety reporting system. The single most important thing you can do is to be an active member of your health care team.
Pay attention. If something doesn’t seem right, alert your health care team.
Ask questions anytime you don’t understand or need more information.
Know Your Medicines
Know what medicines you take. Make sure your doctors know too.
If you take more than three medicines, you should keep a current medications list in your purse of wallet.
Know Your Test Results
If you’ve had a test (like a Pap or blood test), don’t assume no news is good news. Call and ask.
Involve a Family Member or Friend
If you’d like someone to be your advocate, ask a family member or friend. They can come with you when you get care, ask questions and write down instructions.
Make sure that you, your doctor, the nurses and staff all agree on: your name and birth date, what procedure is being done, and where on your body the procedure is being performed.
Your Hospital Stay
Ask everyone who comes into your room to sanitize or wash their hands, if you don't see them do it.
Expect staff to introduce themselves. You can also check their identification badges.
Make sure that staff confirm your identity—by asking you your name and birth date and checking your wrist band—when they come into your room.
Even if your doctor has given you permission to get out of bed, let staff know if you need help. A fall can undo what you and your health care team have worked hard to accomplish.
Before you go home, ask your doctor or nurse to explain how to care for yourself at home.