The Nurse Advice Line is available 24/7 at (800) TRICARE (874-2273). Call 911 in an emergency.
To make an appointment, call our Appointment Lines.Hospital: (904) 542-4677 or (800) 529-4677 (Monday - Friday, 7 a.m. - 4 p.m.)NBHC Albany: (229) 639-7886 (Monday - Friday, 7:30 a.m. - 4 p.m.)NBHC Jacksonville (active duty only): (904) 546-7094 (Monday - Friday, 6:30 a.m. - 4 p.m.)NBHC Key West: (305) 293-4834 (Monday - Friday, 7:30 a.m. - 4 p.m.)NBHC Kings Bay: (912) 573-6450 (Monday - Friday, 7 a.m. - 4 p.m.)NBHC Mayport: (904) 270-3248 (Monday - Friday, 7 a.m. - 4 p.m.)
Patient priority is governed by Title 10 of U.S. Code: 1) active duty personnel; 2) TRICARE Prime members with a Primary Care Manager (PCM) at NH Jacksonville who are active duty family members; 3) TRICARE Prime members with a PCM at NH Jacksonville who are retirees, their family members, or survivors of sponsors who died on active duty; 4) TRICARE Prime members with a civilian PCM; 5) active duty family members not enrolled in TRICARE Prime; and 6) all other beneficiaries.
• Call DEERS at (800) 538-9552 to update your address.• Change your Primary Care Manager (PCM) by calling (800) 444-5445 or https://www.dmdc.osd.mil/appi/bwe• Go to Medical Records to register, update address/telephone, turn in records and submit health insurance information. Please keep us updated with any changes.• If you are moving with school-age children, see the Florida Department of Health or Georgia Department of Education websites.
We have PCMs available at our hospital and branch health clinics. Our expert clinicians have the same education as their private-sector colleagues—and also have experience on battlefields, at sea and on humanitarian and disaster-relief missions.
Florida School Entry - Health Form 3040
Georgia School Entry - Health Form 3300
Visitors without base access who visit Monday - Friday, 7:30 a.m. - 3 p.m. must first complete a Military Access Control System (MACS) request through your sponsor with hospital security at (904) 542-7545. The pass can be picked up at Pass & ID (NAS Jacksonville Yorktown Gate, (904) 542-4529/4530, Monday - Friday 7 a.m. - 3 p.m.). Bring a driver’s license, proof of insurance, registration and a secondary official photo ID. All vehicle occupants need photo ID. If vehicle owner is not present, a signed letter from the owner authorizing vehicle usage is required. If your visit is expected after-hours, work with your sponsor or hospital staff to complete a MACS request at least 24 hours prior.
For the birth of a child, we can provide sponsors with multiple security forms based on delivery date to help ensure base access for your family and friends. Give your forms to L&D staff so your sponsor can be issued 30-day visitor passes.
Visitors without base access should go to:MCLB Albany Pass & ID: (229) 639-5100/5200 (Monday - Friday, 7:30 a.m. - 3 p.m.)NAS Key West Pass & ID: (305) 293-2806 (Monday - Friday, 7 a.m. - 3:30 p.m.)NSB Kings Bay Pass & ID: (912) 573-1180 (Monday - Friday, 7 a.m. - 3:30 p.m.)NS Mayport Pass & ID: (904) 270-5585 (Monday - Friday, 6:30 a.m. - 2:30 p.m.)
The hospital is our only location with an Emergency Room—branch health clinics do not have ERs. For urgent care, call the Appointment Lines or Nurse Advice Line at (800) TRICARE (874-2273).
The hospital’s ER is open 24/7. Using the standard “triage” model, patients are seen based on the seriousness of their condition—not the order in which they arrived. Enrolled patients triaged with non-emergent care needs, will be assisted in obtaining care from their PCM—and not seen in the ER.
An emergency is a medical, maternity or psychiatric condition that would lead someone with average knowledge to believe that a serious medical condition exists; that the absence of immediate medical attention would result in a threat to life, limb or sight; severe painful symptoms that require immediate attention to relieve suffering; or when a person is at immediate risk to self or others. You do not need to call your PCM or TRICARE to get emergency care. Examples of emergencies include severe bleeding, chest pain, severe eye injury, broken bone, inability to breathe, spinal cord injury or no pulse.
For urgent care—things like a minor cut, sprain, migraine, earache, rising fever or urinary tract infection, call your Medical Home Port team. TRICARE Prime members need to call the Appointment Lines, Nurse Advice Line or your PCM. Your PCM may see you that day or—if they’re unable—refer you to a network care provider. After hours, the Nurse Advice Line will assist you. If you don’t get this referral and you get care from someone other than your PCM, you will be billed under TRICARE’s more costly Point of Service option.
ER at Hospital Central Tower, 1st Floor, (904) 542-7341For all emergencies call 911
Surgery is performed at our hospital by our highly-skilled general and specialty surgeons. The hospital's surgical staff provides a wide range of services, from minimally invasive procedures to comprehensive surgical care. Speciality areas include: orthopedics, obstetrics and gynecology, urology, ear/nose/throat, ophthalmology, gastroenterology, dermatology, oral and maxillofacial surgery, and general surgery. If you are at a branch health clinic, please see your PCM for information and referral for surgery.
Items required for admission:
Hospital Central Tower, 2nd Floor, Room 2005 (Admissions), (904) 542-7811. Open 24/7.
Checklist for Patients Having Surgery
We encourage you to get a “Five Wishes” living will document from Admissions, to help you identify your personal medical, emotional and spiritual needs or wishes in case of serious illness. Please bring a copy (signed, witnessed and notarized) with you when you’re admitted to the hospital and take a copy to Outpatient Medical Records.
Our staff of anesthesiologists and certified registered nurse anesthetists provides the full range of anesthesia services to surgical and laboring patients. We’ll work with you and your surgeon to ensure that you receive the anesthesia care appropriate for you and your condition.
Hospital Central Tower, 4th Floor, (904) 542-7632
If directed by your doctor, pick up your supplies here when you’re discharged.
Hospital Central Tower, 1st Floor, Room 1101A, (904) 542-7333 (Monday - Friday, 6:45 a.m. – 11:15 p.m.; Saturday, Sunday and holidays, 7 a.m. – 7 p.m.).
If you want to check the status of any charges you incurred during your inpatient stay at our hospital, you can stop by Collections (Central Tower, 1st Floor, (904) 542-7684/9776). You’ll receive a final statement in the mail from Centralized Receivables System (CRS – U.S. Treasury).
This minimally invasive diagnostic and therapeutic medical procedure enables your provider to better evaluate your condition by looking inside your body with a camera. Services provided include upper endoscopy and colonoscopy.
Hospital Central Tower, 3rd Floor, (904) 542-7806
In our state-of-the-art ICU, a highly-skilled multi-disciplinary team provides care to critically ill patients requiring intensive or intermediate monitoring. We encourage our patients and families to be active partners in fostering an environment of safety, quality and communication.
Hospital Central Tower, 3rd Floor, (904) 542-7640
Our team is honored to care for you and your family during this special time—in our newly renovated family-centered suites at Florida First Coast’s first Baby Friendly certified hospital (see pg. 19). Your labor experience is based on your individual needs and your family is always welcome. We specialize in pain management services, including natural labor (such as Hypnobirthing®) and offer the full range of medications (such as epidurals). Tours are available by calling us or by registering for a free class at (904) 542-BABY (2229).
Hospital Central Tower, 6th Floor, (904) 542-7705/7704
We’re proud to care for babies and moms in our new family-centered private suites at Florida First Coast’s first Baby Friendly certified hospital (see pg. 19). Dad or significant other is welcome to stay the night and visiting hours are 24/7.
We offer couplet care (mom and baby together), breastfeeding counseling from our lactation nurses, “Siesta for the Fiesta” (daily quiet time to support you in feeding your baby), newborn hearing screening, a 24/7 educational “newborn channel” on your in-room TV and a state-of-the-art infant security system.
Please call (904) 542-BABY (2229) to take advantage of our free classes. Expecting parents can sign up for free educational newsletters from The Parent Review
Hospital Central Tower, 8th Floor, (904) 542-7709/7708
MSU is our general inpatient unit. Our team takes pride in caring for about 15 patients daily. We encourage you to discuss your health care plan with any member of your care team.
To ensure privacy of our patients, please check with the nursing station before entering a patient room. Visiting children must be healthy and supervised by an adult at all times. In some cases, we may recommend the very young or elderly not visit, so patients are not exposed to possible infection. The number of visitors may be restricted due to room size or patient condition. Patient privacy is very important to us, and we respect the patient’s right to request limits.
Hospital Central Tower, 7th Floor, (904) 542-7180
If you have any concerns about yourself or a family member who is an inpatient, discuss them with your nurse. If you or your family are still concerned, ask the nurse to activate the Rapid Response Team (RRT). RRT is a team of doctors, nurses and health care specialists who assess the situation and help patients whose condition might be quickly worsening.
Hospital, (904) 542-7878
Hospital East Annex, 2nd Floor, (904) 542-7600
Hospital Central Tower, 4th Floor (check-in on 3rd Floor), (904) 542-7747
For a planned overnight stay at the hospital:
Provides allergy, asthma and immunology services by referral. Check-in at Internal Medicine.
Hospital East Annex, 1st Floor (Internal Medicine), (904) 542-7791
Sees patients by referral for hearing tests, hearing aids, tinnitus and dizziness/balance (active duty and retirees). Check-in at Ear, Nose & Throat (ENT) Clinic.
Hospital Central Tower, 5th Floor (ENT Clinic), (904) 542-7465
Supports aviation health and safety, including special duty physical exams, general medicine and aviation mishap investigations.
NBHC Jacksonville:Appointment Line: (904) 546-7130Front Desk: (904) 546-7097NBHC Key West: (305) 293-4851NBHC Mayport: (904) 270-4343
Brings health care experts from radiology, general surgery and primary care together to offer an integrated approach to early detection and treatment of breast cancer.
Hospital Central Tower, 1st Floor (Radiology), (904) 542-9296Mammogram and Breast Ultrasound scheduling, (904) 542-9360Breast Care Coordinator, (904) 542-7857/cellphone: (904) 508-9830
Sees patients by referral for heart conditions. Services include screenings, stress tests, echocardiograms and monitoring of blood pressure and arrhythmias. Please check-in at Internal Medicine.
Hospital East Annex, 1st Floor (Internal Medicine), (904) 542-7060/7608
Offers non-invasive treatment (primarily chiropractic manipulation) of neuro-musculoskeletal conditions.
Hospital Central Tower, 1st Floor (Physical Therapy & Occupational Therapy), (904) 542-7375
Provides general dentistry and oral surgery (active duty only).
Hospital (Central Tower, 2nd Floor): (904) 542-7540NBHC Albany: (229) 639-7871NBHC Jacksonville: (904) 546-7100/7101/7102NBHC Key West: (305) 293-4818/4819NBHC Kings Bay: (912) 573-4212NBHC Mayport: (904) 270-4460
Provides pre- and post-deployment services for all branches of active duty, active reserve and National Guard, and families across Florida and Georgia. DHC also offers operational stress classes; individual, couples and group treatment; and operational command briefs and intervention. Serves hospital and branch health clinics.
NBHC Jacksonville: (904) 546-7099/7110
Sees patients by referral, for treatment of skin disorders.
Hospital East Annex, 1st Floor, (904) 542-7912
Diagnoses and treats diseases of the ear, nose and throat (by referral). Services include surgery and audiology. Hearing aids provided for active duty and retirees.
Hospital Central Tower, 5th Floor, (904) 542-7465
In an emergency, call 911 or go to the nearest emergency room. Aboard NAS Jacksonville, ambulance service is available 24/7.
Hospital Central Tower, 1st Floor, (904) 542-7341
Adults and children can be assigned a PCM at Family Medicine, which provides services such as physical exams, wellness, disease management, women’s health, low-risk obstetrical services, and procedures such as vasectomies. Your PCM coordinates all of your services—urgent, preventive and routine.
Get secure email access to your care team for non-urgent issues, with TRICARE Online Patient Portal Secure Messaging at www.TRICAREonline.com or https://mil.RelayHealth.com.
Behavioral Health professionals are available in Family Medicine at the hospital, NBHC Jacksonville, and NBHC Mayport for patients experiencing emotional, physical or other life problems that interfere with daily life and overall health.
For clinical advice, call the Nurse Advice Line 24/7 at (800) TRICARE (874-2273).
Our Family Medicine Medical Home Port teams:Hospital (East Annex, 2nd Floor) – Green, Red, White and Yellow Teams: (904) 542-4677 (Monday - Thursday, 7:30 a.m. - 7 p.m., Friday 7:30 a.m. - 4:30 p.m.)NBHC Albany – Olive Team: (229) 639-7884/7886 (Monday - Friday, 7:30 a.m. - 4 p.m.)NBHC Jacksonville (active duty) - Silver Team: (904) 546-7107 (Monday - Friday, 7 a.m. - 4 p.m.)NBHC Key West – Gold Team: (305) 293-4834/4850 (Monday - Friday, 7:30 a.m. - 4 p.m.)NBHC Kings Bay – Black and Maroon Teams: (912) 573-8801 (Monday - Thursday, 7 a.m. - 6 p.m.; Friday, 7 a.m. - 5 p.m.; last Friday of the month, 7-11:30 a.m.)NBHC Mayport – Gray Team (904) 270-4270; and Orange Team: (904) 270-4220 (Monday - Thursday, 7 a.m. - 6 p.m.; Friday, 7 a.m. - 4:30 p.m.)
Hours are subject to change. We continually monitor access to care for our patients, and modify clinic hours as needed to accommodate patient needs. On federal holidays, all clinics are closed, but the Nurse Advice Line is available.
Meet our PCMs and find out more about your Medical Home Port team.
Hospital Central Tower, 2nd Floor, Room 2013A, (904) 542-9256
Hospital East Annex, 1st Floor (Internal Medicine), (904) 542-9473/7806
Sees patients by referral for comprehensive surgical care including: hernia repair, laparoscopic, breast, abdominal, endocrine, bariatric and upper/lower endoscopy.
Our award-winning Health Promotions and Wellness Center offer individual and group classes centered on improving your health. Classes include tobacco cessation, weight management, health fitness and nutrition. Please stop by, call or make an appointment.
Hospital Building 867 (next to NAS Jacksonville Fitness Center): (904) 542-5292/5293NBHC Albany: (229) 639-7964/9535NBHC Jacksonville: (904) 546-7062NBHC Key West: (305) 293-4857NBHC Kings Bay (at NSB Kings Bay Fitness Center): (912) 573-4237NBHC Mayport: (904) 270-5251
Provides adult and child immunizations. The hospital also provides school-entry immunization forms. Services vary across locations, please call to learn more.
Hospital East Annex, 1st Floor, (904) 542-7810 ext. 2. (Please allow 24 - 48 hours to pick up completed school forms)NBHC Albany: (229) 639-7815/7886NBHC Jacksonville: (904) 546-7050NBHC Key West: (305) 293-3929NBHC Kings Bay: (912) 573-8250NBHC Mayport: (904) 270-4305
Adults can be assigned a PCM at Internal Medicine, which provides services such as physical exams, wellness, disease management and women’s health. Check-in for allergy, cardiology, coumadin, gastroenterology, lipids and pulmonology is also located at Internal Medicine. Your PCM coordinates all of your services—urgent, preventive and routine care.
For clinical advice call the Nurse Advice Line 24/7 at (800) TRICARE (874-2273).
Our Internal Medicine Medical Home Port team:Hospital (East Annex, 1st Floor) – Blue Team: (904) 542-7276 (Monday - Thursday, 7:30 a.m. - 7 p.m.; Friday, 7:30 a.m. - 4:30 p.m.)
Hours are subject to change. We continually monitor our performance on access to care standards. On federal holidays, all clinics are closed, but the Nurse Advice Line is available.
Meet our PCMs and find out more about your Medical Home Port team.
Hospital Central Tower, 2nd Floor, Room 2026, (904) 542-9725Medical Boards (LIMDU) 542-9073Medical Boards (PEBLO) 542-7591/9108/2249/7568Medical Boards (TDRL) 542-9372
Mental Health Department consists of psychiatric and psychological services and provides evaluation, diagnosis, and treatment to patients requiring psychological services on an outpatient basis. Services include: general mental health evaluations, including military fitness for duty and suitability; individual and group therapy; neuropsychological evaluations; an Intensive Outpatient Program; treatment for depression and anxiety as well as post-deployment services.
Hospital (Building 2034): (904) 546-6351/6352; Neuropsychological Services: (904) 542-9132NBHC Jacksonville (Deployment Health Center): (904) 546-7099/7110NBHC Kings Bay: (912) 573-4524NBHC Mayport: (904) 270-4280Patients at other branch health clinics may be referred for care.
Sees patients by referral for conditions of the brain and nervous system. Services include electromyogram, electroencephalography, and sleep and nerve conduction studies.
Hospital East Annex, 1st Floor, near Immunizations; check in at Dermatology / Neurology Window, (904) 542-7373
A medical specialty involving the application of radioactive substances in the research, diagnosis and treatment of various conditions (by referral).
Hospital Central Tower, 1st Floor (next to Radiology), (904) 542-7940/7044
Provides individual consultations and group classes, by referral, for weight management, prenatal and pediatric nutrition, cardiovascular issues and diabetes education. Active duty who are out-of-standards can self-refer.
Hospital Central Tower, 1st Floor, Room 1102 (near Security), (904) 542-9786
Our OB/GYN clinics are committed to providing world-class care and offer a full range of women’s health services. Services include prenatal care for complicated pregnancies, screening for gynecologic malignancies, contraceptive options and education, management of menstrual disorders and pelvic pain, and a wide variety of minimally invasive procedures. To take advantage of our prenatal and baby-care services call (904) 542-BABY (2229).
Hospital East Annex, 1st Floor, (904) 542-7419NBHC Key West: (305) 293-4834/4850 (Family Medicine)NBHC Mayport: (904) 270-4270 (NBHC Mayport also offers a Same-Day Contraception Clinic [walk-in on Wednesdays, 7:30-10:30 a.m. or 1-3 p.m.])Other branch health clinic patients can talk to their Primary Care Manager for information on OB/GYN care.
Offers services to military and civilian employees in support of Navy occupational safety and health.
Hospital Central Tower, 1st Floor, Room 1130, (904) 542-7297NBHC Albany: (229) 639-5557NBHC Jacksonville: (904) 546-7113NBHC Key West: (305) 293-3904NBHC Kings Bay: (912) 573-3638NBHC Mayport: (904) 270-4347/4345/4346
Provides a full range of medical eye care including diabetic, high risk and macular degeneration and medical glaucoma management. Offers a wide array of surgical procedures including cataract treatment, blepharoplasty, oculoplastic procedures, and pterygium treatment.
Hospital East Annex, 2nd Floor, (904) 542-7680/7681 / Fax: (904) 542-7687
Sees active duty by appointment for eye conditions, eye glasses and eyewear. Walk-in eyewear repair is also available.
NBHC Jacksonville: (904) 546-7129NBHC Key West: (305) 293-4849NBHC Kings Bay: (912) 573-4227NBHC Mayport: (904) 270-4328
Our highly skilled team of board-certified (and often fellowship trained) medical professionals offer comprehensive care for musculoskeletal issues, from minimally invasive procedures to reconstructive surgery. This includes general orthopedics, sports medicine, joint replacement, and tendons and muscles of the hand, foot and ankle. This specialty clinic sees adults and children by referral.
Hospital Central Tower, 1st Floor (between ER and Laboratory), (904) 542-7365
Children can be assigned a PCM at Pediatrics, which provides services such as physical exams, wellness, disease management and same-day appointments. The PCM coordinates all of your child’s services—urgent, preventive and routine.
Our Pediatrics Medical Home Port teams:Hospital (East Annex, 1st Floor) - Purple Team: (904) 542-7302 (Monday - Thursday, 7:30 a.m. - 7 p.m.; Friday 7:30 a.m. - 4:30 p.m.)NBHC Mayport - Pink Team: (904) 270-4210(Monday - Thursday, 7 a.m. – 6 p.m.; Friday, 7 a.m. - 4:30 p.m.)
NBHC Albany: (229) 639-7884/7886NBHC Jacksonville: PHA Appointments: (904) 546-7047/7002; Pre/Post Deployment: (904) 546-7099/7110NBHC Key West: (305) 293-4844/4834NBHC Kings Bay: (912) 573-4251NBHC Mayport: 9904) 270-4401
These specialty clinics see patients by referral for musculoskeletal disorders and help our patients regain function and skills of daily living.
Hospital Central Tower, 1st Floor, (904) 542-7375 (PT and OT)NBHC Kings Bay: (912) 573-4460 (PT)NBHC Mayport: (904) 270-4265 (PT)
Provides diagnosis, treatment and prevention of disorders of the foot, ankle and lower extremity (by referral).
Hospital Central Tower, 1st Floor: (904) 542-7365 (check-in at Orthopedics)NBHC Mayport: (904) 270-4238 (check-in at Primary Care/Family Medicine)
Diagnosis and treatment of patients experiencing breathing, lung and sleep disorders (by referral). Check-in at Internal Medicine.
Hospital East Annex, 1st Floor (Internal Medicine), (904) 542-7481/7276
If you are scheduled for surgery, but don’t need to be admitted for an overnight stay, you’ll check-in through Same Day Surgery, which provides care and support before and after surgery.
Hospital Central Tower, 4th Floor (check-in on 3rd Floor), (904) 542-7747
NBHC Albany: (229) 639-7884/7886, Monday-Friday, walk-in 7:30-9 a.m.; by appointment 1-3 p.m.NBHC Jacksonville: (904) 546-7094/7095/7107NBHC Key West (Gold Team): (305) 293-4834/4850, Monday-Friday, 7:30 a.m. - 4 p.m.NBHC Kings Bay: (912) 573-8801, Monday-Friday, walk-in 7-10 a.m.NBHC Mayport: (904) 270-4220, Monday-Friday, walk-in 7:30 a.m. - 4 p.m.
Sees active duty, by referral, for non-invasive evaluation of sleep disorders. Services include sleep studies to evaluate disorders such as sleep apnea and narcolepsy. Home studies are also available.
Hospital Central Tower, 5th Floor (Room 5045), (904) 542-9071
Our team provides treatment for injuries resulting from athletic activities and manages conditions that may be worsened by increased activity (by referral).
NBHC Mayport: (904) 270-4265 (at Physical Therapy)
Provides rehabilitation services for substance abuse disorders. Services include evaluation, education, treatment (outpatient, intensive outpatient, and low intensity residential) and continuing care. Available to active duty, retirees and family members age 18 and over.
Hospital (Building 2034): (904) 546-6302NBHC Albany: (229) 639-7941/5252NBHC Key West: (305) 293-3857/4855/4860NBHC Kings Bay: (912) 573-4524NBHC Mayport: (904) 270-4350
NBHC Albany: (229) 639-7884/7886NBHC Jacksonville: (904) 546-7004/7053/7060NBHC Key West: (305) 293-4842NBHC Kings Bay: (912) 573-6021NBHC Mayport: (904) 270-4401
Naval Submarine Support Center (NSSC) Kings Bay: (912) 573-2939
Sees patients by referral, and provides evaluation and treatment of adult and pediatric urologic conditions. Surgical capabilities include vasectomies, circumcision, extracorporeal shock wave lithotripsy, endoscopic and open surgical procedures. Additionally, robotic surgeries (using da Vinci surgical system) are done by our surgeons at Orange Park Medical Center through a resource sharing agreement.
Hospital Central Tower, 1st Floor, (904) 542-7488
Speak Up Pay attention. If something doesn’t seem right, alert your health care team. Ask questions anytime you don’t understand or need more information.Know Your Medicines Know what medicines you take. Make sure your doctors know too. If you take more than three medicines, you should keep a current medications list in your purse of wallet.Know Your Test Results If you’ve had a test (like a Pap or blood test), don’t assume no news is good news. Call and ask.Involve a Family Member or Friend If you’d like someone to be your advocate, ask a family member or friend. They can come with you when you get care, ask questions and write down instructions.Surgery Make sure that you, your doctor, the nurses and staff all agree on: your name and birth date, what procedure is being done, and where on your body the procedure is being performed.Your Hospital Stay Ask everyone who comes into your room to sanitize or wash their hands, if you don't see them do it. Expect staff to introduce themselves. You can also check their identification badges.
Make sure that staff confirm your identity—by asking you your name and birth date and checking your wrist band—when they come into your room.
Even if your doctor has given you permission to get out of bed, let staff know if you need help. A fall can undo what you and your health care team have worked hard to accomplish. Before you go home, ask your doctor or nurse to explain how to care for yourself at home.
For questions about the MHS review, please call Patient Relations at (904)
Naval Hospital Jacksonville, 2080 Child Street, Jacksonville, Florida 32214
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