Skip navigation links
Home
About Us
Patient Information
Pharmacy
Staff Information
TRICARE
Flu Information
Contact Us
Shorebased Readiness
NNPTC-NPTU
NHC Charleston
Skip navigation links
Libraries
Home
About Us
Commanding Officer
Executive Officer
Command Master Chief
Mission & Vision
NHCC History
NHCC Ombudsman
Patient Information
Important Phone Numbers
Pharmacy
Appointments
Referrals
After Hours Care
Clinic News and Events
Freedom of Information Act
Medical Home Port
Customer Relations
Joint Commission
Patient' Bill of Rights
Pediatric Bill of Rights
Sexual Assault
Health and Wellness
Pregnancy Questions
Pharmacy
Pharmacy Information
Glucose Test Strips Recall
Flu Information
Contact Us
Directions
After Hours Care
NHCC Phone Numbers
Shorebased Readiness
NNPTC-NPTU
Waste Fraud and Abuse
Navy Operational Fitness

 

Naval Health Clinic Charleston

 

Naval Health Clinic Charleston will be closed Thanksgiving Day. We will be open Wednesday, Nov. 26 and Friday, Nov. 28. Holiday hours for Friday, Nov. 28 will be 8 a.m. to 4:30 p.m. for all NHCC departments and services. Physical Therapy will be by appointment Friday, Nov. 28.


Ebola Virus Handout
Ebola Virus Information

 

Have Medical Questions? Call the TRICARE Nurse Advice Line

                                  

Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment’s notice is invaluable.   The Military Health System’s (MHS) new Nurse Advice Line (NAL) does just that.  Now TRICARE beneficiaries can call the NAL toll-free 24 hours a day, seven days a week.

            The NAL is a team of registered nurses who are available to answer a variety of urgent healthcare questions. They can help you decide whether self-care is the best option, or if it is better to see a healthcare provider. There will always be a live-person on the line to address beneficiary concerns.

The NAL offers a variety of solutions for all TRICARE beneficiaries. The NAL will make same-day appointments with the beneficiary’s primary care manager (PCM) for TRICARE Prime beneficiaries who are enrolled to Military Treatment Facilities (MTFs). If a same day appointment is not available, the NAL will re-direct the beneficiary to the closest urgent care center, and advise the PCM that an urgent care referral is needed so the patient does not have to worry about paying any point of service co-pays. All other TRICARE beneficiaries who are not enrolled to a MTF will receive professional health advice about their urgent health concern and when to seek urgent care.  For pediatric issues, the NAL will route the beneficiary to a pediatric nurse. If follow-up is necessary or requested, the NAL will call the beneficiary back to check the child’s status a few hours later.

When calling the NAL, a customer service representative will verify the beneficiary’s eligibility through the Defense Enrollment and Eligibility Reporting System (DEERS). Beneficiaries with an acute health care concern or question will be connected with a registered nurse that will ask the beneficiary a series of very standard questions to determine the next steps and allow the NAL nurse to provide the best advice possible. 

          Beneficiaries can still call their PCM or clinic, but the NAL is the best option for beneficiaries to access the care they need and want in a timely fashion. To access the NAL, once it launches, dial 1-800-TRICARE (874-2273); Option 1. 

 

For questions about the MHS review, please call Public Affairs at (843) 794-6213.