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Patient' Bill of Rights

 

PATIENT BILL OF RIGHTS

It is the policy of the Naval Health Clinic Charleston to recognize and honor the basic rights of patients.

These Bill of Rights will assist you in recognizing your rights and responsibilities, and provide an understanding of what may reasonably be expected when seeking  medical care at this facility. 

PATIENT RIGHTS

1.  You Have the Right to Receive Quality Medical and Dental Care and treatment appropriate to your age and developmental level, and consistent with available resources and accepted standards.

2.  You Have the Right to Receive Respectful Treatment and considerate care, with recognition of your personal dignity. 

3.  You Have the Right to Personal Privacy, Security, Confidentiality and Safety within the law and military regulations concerning your medical care. 

4.  You Have the Right to Know the Identity of the Health Care staff, including the professional status, and professional credentials of health care personnel and the name of the health care provider primarily responsible for your care. 

5.  You Have the Right to Receive Explanations of Care, and information regarding your diagnosis, treatment, medical progress and prognosis in terms you can understand. When it is not medically advisable to provide this information to you, it  will be relayed to appropriate family members or your designated decision maker. 

6.  You Have the Right to Informed Consent and the right to receive the necessary information to make knowledgeable decisions regarding consent or refusal of treatment. The information will include details regarding possible complications, risks, benefits, and alternative treatment available. Communications will be in a manner you can understand. 

7.  You Have the Right to Refuse to Participate in Research and the right to be advised if  the facility proposes to engage in or perform research associated with your care or treatment.

8.  You Have the Right to be Treated for the Relief of Pain and discomfort consistent with accepted and safe practices. 

9.  You Have the Right to Receive Information about your Rights and the right to be informed of the facility's rules and regulations that relate to your rights and conduct. 

10.  You Have the Right to Voice your Concerns or complaints regarding your experience as a patient. You are entitled to information about the medical treatment facility's mechanism for the initiation, review, and resolution of patient complaints or compliments. 

11.  You Have the Right to Express your Feelings of anxiety, happiness or sadness. 

12.  You Have the Right to Address End- of-Life Issues and to formulate an Advance Directive. An Advance Directive is a "living will" or plan that states the treatments or life support measures you wish to accept or refuse if you become incapable of making such decisions. 

13.  You Have the Right to Refuse Treatment to the extent permitted by law and to be informed of the consequences of your refusal.  

14.  You Have the Right to Participate in your Care and to be involved in all aspects of your care, including treatment decisions. 

PATIENT RESPONSIBILITIES 

1.  The patient has the responsibility to provide, to the best of their knowledge, ac-curate and complete information about complaints, past illnesses, hospitalizations, medications, and other matters relating to their health. They have the responsibility to report unexpected changes in their condition to the responsible health care provider.  The patient is responsible for making it known whether they clearly understand the treatment and what is expected of them. 

2.  The patient is responsible for being considerate of the rights of other patients and clinic health care personnel. The patient is responsible for being respectful of the property of other persons and of the facility. 

3.  The patient is responsible for complying with the medical and nursing treatment plan, including follow-up care, recommended by health care providers. This includes keeping appointments on time and notifying the treatment facility when appointments cannot be kept and filling and taking prescription medications as directed. 

4.  The patient is responsible for ensuring medical records are promptly returned to the medical facility for appropriate filing and maintenance when records are transported by the patient for the purpose of a medical appointment or consultation, etc. All medical records documenting care provided by any treatment facility are the property of the United States Government.  

5.  The patient is responsible for following the treatment facility's rules and regulations affecting patient care.  

6.  The patient is responsible for completing Advance Directives if they wish their decisions about their medical care be known to the medical staff should they be-come unable to communicate those wishes themselves.