NAVAL HOSPITAL CAMP PENDLETON

INSPECTOR GENERAL (IG) HOTLINE

Mission Of The IG Hotline

The mission of the IG Hotline is to provide a method to receive and investigate allegations of significant fraud, waste, abuse and/or mismanagement. Military and civilian personnel are required to report suspected wrong doing to their chain of command. The IG Hotline provides an alternative to the chain of command when a complainant reasonably fears reprisal or believes that the chain of command has been unresponsive.

Matters Appropriate for Hotline Complaints (which would be investigated at the command level):

  • Abuse of title or position
  • Bribes/Kickbacks/Acceptance of Gratuities
  • Conflicts of Interests
  • Ethics Violations
  • False Official Statements/Claims
  • Fraud
  • Gifts (improper receipt or giving)
  • Improper Referral for Mental Health Evaluations
  • Mismanagement/Organization Oversight (significant Cases)
  • Misuse of Official Time, Government Property, Position and Public Office
  • Political Activities
  • Purchase Card Abuse
  • Reprisal (Military Whistleblower Protection)
  • Safety/Public Health (Substantial/Specific)
  • Systemic Problems
  • Time and Attendance (Significant Violations)
  • Travel Card Abuse
  • Travel Fraud (TDY and TAD)
  • Waste

Proper Use Of The IG Hotline

Those who willfully and knowingly file false allegations are subject to prosecution and/or administrative action. Some issues should not be addressed via the IG Hotline as they may be more appropriately handled by other organizational entities (Union Representative, Human Resource Staff, Equal Opportunity Advisor - as applicable). Complainants should not submit simultaneous allegations to multiple IG Hotlines (Regional, Department of the Navy (DON), Department of Defense (DOD) etc...)

Anyone may file a hotline complaint. You may remain anonymous but we will not be able to contact you for more information. You may request confidentiality, and we will make every effort to prevent disclosure of your identity, but we cannot guarantee confidentiality.

How to file a local IG Hotline Complaint:

1. Telephone: 760-725-1553 and leave a message.

2. Form - Fill out the Hotline Complaint Form and send to: NHCPEN-Hotline@med.navy.mil. This method does not protect your anonymity. By using this method you acknowledge that your privacy is not guaranteed because your complaint has not been encrypted. If you are not comfortable submitting your complaint via e-mail, you may mail your complaint to us at the below address.  Click here if you would like to print-out our form:.

3. Mail:

COMMANDING OFFICER

ATTN:  COMMAND EVALUATIONS OFFICER

200 MERCY WAY

CAMP PENDLETON, CA 92055

 

INFORMATION TO INCLUDE IN YOUR COMPLAINT

Who? (Service member's or employee's full name, rank/grade, and duty station.)
What? (Specific wrongdoing, and why you believe that the activity was misconduct, please include the rule, regulation or law you think they violate.)
Where? (Location where the wrongdoing occurred.)
When? (Specific dates and times.)
How Much? (Estimated dollar loss.)
Why and How? (Describe why and how you believe the individual perpetrated the offense.)
What have you done to resolve the issue?
What you want the IG to do.

Resolution and status of Hotline Complaints:

Most investigations are completed within 90 days. While the investigation is ongoing, we can only tell you whether the case is open. Once the investigation is closed, if the complainant has identified themselves they will receive a letter informing them whether the allegations were substantiated or unsubstantiated.

Frequently Asked Questions:

Question: What can you expect when you file a hotline complaint?

Answer:

  • An investigator will evaluate your complaint and determine if the matter warrants investigation or if we should refer your complaint to other authorities or the command for a response.
  • We will send a confirmation letter to let you know what action was taken on your complaint if you provide your name and address.  We are unable to notify anonymous complaints of the results of an investigation if we do not have an address.
  • Don't expect instant action on your request...be patient.

Question: What does the Hotline Investigator expect from someone who makes a complaint to the hotline?

Answer:  The Hotline Investigator expects you to provide answers to the questions listed on Step 3 of the 4-Step Hotline Complaint procedure pamphlet.  Click here for the Naval Medical Inspector General's 4-Step Hotline Complaint Procedure Tri-Fold Guide for future reference.  Remember, the more information you provide the better we can assist you. Be prepared to provide supporting evidence.

Question: Do we guarantee we will conduct an investigation?

Answer:   Generally, we will not accept a complaint if:

  • You have not addressed your issue with the command.  
  • You have not used an appropriate complaint process for military and civilian employees such as Board for Correction of Naval Records, Equal Opportunity/Equal Employment Opportunity, Administrative Grievance Procedure, etc.
  • Another investigation is being conducted into the matter.

Question:  If you do not agree with the results of the investigation, can you ask for reconsideration?

Answer:  Yes.  If you have new information to support your complaint, the case may be reconsidered. If, on the other hand, you are merely unhappy because you do not agree with the outcome, the IG will not conduct another investigation.