24 Hour Nurse Advice Line: 1-866-450-3230 option 2 OR (252)466-0921 option 6
Medical Home Port is a multidisciplinary department which includes Primary Care, Pediatrics and Internal Medicine, Nutrition and embedded Internal Behavioral Health Clinic (IBHC) services. The Health Team is comprised of both military and civilian providers, nurses, corpsmen, certified nursing assistants, and administrative support personnel. We collaborate with other medical specialties and services to ensure a holistic approach in meeting our patient's needs. Our team is committed to providing high quality, compassionate healthcare to all beneficiaries entrusted to our care. The Medical Home Port provides a variety of outpatient same day and future appointments for all beneficiaries and a variety of outpatient procedures including skin biopsies, toe nail removal, long active reversible contraception, vasectomies, and joint injections .
Internal Behavior Health Consultants ( IBHC)
Internal Behavior Health Consultants (IBHC) works with your Primary Care Manager (PCM) to evaluate the mind-body-behavior connection and provide brief, solution-focused interventions within the Primary Care setting. IBHC's assist when stress, worry, behaviors, , or emotional concerns about physical or other life problems are interfering with someone's daily life and/or overall health. Various health problems that can be addressed include: depression or anxiety, life stressors (e.g. occupational and familial), sleep disturbance, chronic health conditions (asthma, diabetes, chronic pain, migraines, obesity, hypertension, tobacco cessation, etc…), and Posttraumatic Stress Disorder.
Description of Population Served
The Medical Home Port provides outpatient services to active duty military personnel, retirees, and family members eligible for services at Naval Health Clinic Cherry Point.
Hours of Operations
Monday - Friday: 0730 – 1630
Extended Hours on Monday, Tuesday, and Thursday
**24 Hour Nurse Advice Line is available to all beneficiaries to answer any medical questions/concerns. To access a nurse please call 1-866-450-3230 option 2, then option 2 for local Nurse Advice Line at NHCL OR (252)466-0921 option 6**
Evidence-Based Practice and Clinical Practice Guidelines
Medical Home Port clinics have implemented evidence-based guidelines. Please use the following link for helpful information and guides on managing your health care in conjunction with your Primary Care Manager.
Customer Service Representative
We value our internal and external customers and are committed to ensuring a consistent atmosphere of mutual respect and professionalism. If for any reason, a patient, family member and/or internal staff member feels that his/her experience did not meet their expectations, they may bring the issue to the attention of the clinic leadership through different channels. Commanding Office Suggestion forms are located throughout the building and online for our customers to provide feedback (both positive and negative). Medical Home Port has an assigned Customer Service Representative to assist our customers with any concerns. Currently, our current representatives are LT Trudell (252) 466-0117 and LCDR(SEL) O’Connor at (252) 466-0233.
How to Schedule an Appointment
The Medical Home Port serves as both a Primary Care Clinic and a consultative clinic. Patients who are enrolled as well as patients who have been referred for procedures must call the Appointment Line at 466-0921 or 1-866-698-5834 to obtain an appointment, Tricare online, or via Secure Messaging powered by Relay Health.
Secure Messaging powered by Relay Health
Patients can sign up for Secure Messaging at www.relayhealth.com or ask our staff when they come in for appointments. This is a secure website patients can use to send medical questions to our staff, ask for laboratory or radiology results, refill medications, request appointments, access health information, e-mail health care team/providers and more. Secure Messaging allows for free flowing communication exchanges between the entre health care team for non-urgent needs. The turnaround time on all requests in Secure Messaging is 24 hours.