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NHC Cherry Point > Patient Services > Medical Home Port

Medical Home Port

 

Mission Statement

Medical Home Port is a multidisciplinary department which includes the Family Care Clinic, Pediatrics and Internal Medicine. The Health Team is comprised of both military and civilian providers, nurses, corpsmen, certified nursing assistants, and administrative support personnel. We collaborate with other medical specialties and services to ensure a holistic approach in meeting our patient's needs. Our team is committed to providing high quality, compassionate healthcare to all beneficiaries entrusted to our care.

Hours of Operations

Monday - Friday: 0730 - 1600

**24 Hour Nurse Advice Line is available to all beneficiaries to answer any medical questions/concerns. To access a nurse please call 1-866-450-3230 option 2, then option 2 for local Nurse Advice Line at NHCL OR (252)466-0921 option 6**

Evidence-Based Practice and Clinical Practice Guidelines

Medical Home Port clinics have implemented evidence-based guidelines.  Please use the following link for helpful information and guides on managing your health care in conjunction with your Primary Care Manager.

http://www.healthquality.va.gov/

Customer Service Representative

We value our internal and external customers and are committed to ensuring a consistent atmosphere of mutual respect and professionalism. If for any reason, a patient, family member and/or internal staff member feels that his/her experience did not meet their expectations, they may bring the issue to the attention of the clinic leadership through several different channels. Commanding Office Suggestion forms are located throughout the building for our customers to provide feedback (both positive and negative). Medical Home Port has an assigned Customer Service Representative to assist our customers with any concerns. Currently, our representatives are LT Dee (Red team) 466-0463, LT Trudell (White team) 466-0181, LT Evans (Blue team) 466-0238, CDR Hartung (MHP Clinic Manager) 466-0230.

Description of Population Served

The Medical Home Port provides outpatient services to active duty military personnel, family members, and retirees eligible for services at Naval Health Clinic Cherry Point.

Department Phone Numbers

Appointments:  (252)466-0921 

24 Hour Nurse Advice Line: 1-866-450-3230 option 2 OR (252)466-0921 option 6
Urgent Care Retro Referrals Line: (252)466-0912

Medication Renewal Line: (252)466-0261

Location Within Health Clinic

1st floor, NHC Cherry Point, next to Women's Health Clinic.

How to Schedule an Appointment

The Medical Home Port serves as both a Family Care Clinic and a consultative clinic. Patients who are enrolled as well as patients who have been referred for procedures must call the Appointment Line at 466-0921 or 1-866-698-5834 to obtain an appointment.

How to Renew Medication

We have established a dedicated phone line manned by one of our registered nurses to assist patients in their request for renewal of an existing prescription for a chronic use medication. Due to the volume of calls and the need of our providers to review your medical record, the turnaround time on all requests is 3 business days. If, for any reason, a medication cannot be refilled through this system, you will receive a phone call from our staff to notify you of the disparity. The Medication Renewal Line may be reached by calling (252)466-0261.

 

Other Ways to Contact Clinic Staff

Patients can sign up for Relay Health at www.relayhealth.com or ask our staff when they come in for appointments.  This is a secure website patients can use to send medical questions to our staff, ask for laboratory or radiology results, refill medications, request appointments, and more.  The turnaround time on all requests in Relay Health is 3 business days.

 

 

 

 
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