Medical care at NHCH begins with the Welcome Center, where active duty members, family members and retired PRIME beneficiaries begin the check-in process to enroll to NHCH for care. UnitedHealthcare Military & Veterans Representatives and Health Benefits Advisor assist with TRICARE enrollment, Primary Care Manager (PCM) assignment or PCM changes and are available to answer TRICARE questions. Active duty members also complete the Periodic Health Assessment (PHA), part of the Individual Medical Readiness process. During the check-in process, information about several resources, including TRICARE Online (www.tricareonline.com, a website that allows you to make medical appointments), Exceptional Family Member Program and Advance Directives can be provided.
Hours of operation and phone number:
Makalapa Clinic: Monday-Friday 0730-1630; phone 808.473.2444, ext. 501
Kaneohe Bay BHC: Monday-Friday 0730-1600; phone 808.257.3365, ext. 314
Please bring ID cards, Social Security numbers (for all enrolling), medical records, dental records (if active duty) and immunization records when you check-in. If you did not bring your medical record, we will request it be sent from your last provider. You can still complete the check-in process. If you have never had a military health care system medical record, we will make one for you. For further information about the check-in process, please call the Health Benefits Advisor at 808.473.1880, ext 2282.
For Life Threatening Conditions, dial 911 or go to Tripler Army Medical Center or the nearest emergency room.
Medical Appointments: There are several ways to make an appointment with your Primary Care Manager (PCM):
-Call NHCH Central Appointments at 808.473.0247, Monday-Friday 0600-1700; Closed weekends and federal holidays
-Log on to NHCH Online (powered by RelayHealth)
-Log on to www.tricareonline.com
-Call your PCM’s clinic directly
Dental Appointments (Active Duty Only).
-Call 808.473.1880, ext. 3204/5
NHCH After-hours Provider Advice Line: Lets you speak with a medical provider when the clinics are closed. This service is accessed by calling 808.473.0247, ext. 3. You will speak with an answering service who will contact an after-hours provider. A provider will return your call as soon as possible. Please note, the provider has no access to labs, X-rays, appointments or medical records.
Traveling with TRICARE Prime. Your TRICARE Prime benefit covers you while you are away from home, either across the country or around the world. Keeping a few simple guidelines in mind will ensure protection of both your family’s health and your finances. Remember, it is always best to seek routine care from your primary care manager (PCM) either before your trip or after you return. Click on the below link to learn more.