On behalf of the Naval Hospital Camp Lejeune (NHCL) Pharmacy Department we would like to thank you for making us your first choice in fulfilling your pharmacy health care needs. While we are required to follow many local, state, federal and Navy regulations, our primary interest is the continued health and safety of our patients. We welcome the opportunity to serve you and hope you will find the following information concerning our procedures and policies to helpful in making your visit a success.
Services, Locations and Hours of Operations:
ALL hand written civilian prescriptions will be primarily filled at the MCX Exchange Pharmacy (located within the Exchange Mall Complex), while prescriptions that have been entered into the Naval Hospital Composite Health Care Computer System by the provider should be filled at the Naval Hospital Pharmacy or from the respective pharmacy site where the prescription was originally entered.
Other Health Insurance (OHI)
If you have any insurance other than TRICARE you are required to present the insurance carrier information (3rd Party Insurance) to this facility. Forms are available at the pharmacy windows.
Pharmacy Hours and Features
Marine Corp Exchange Pharmacy
Monday – Friday: 0900-2000 (9:00 AM to 8:00 PM)
Saturday: 0900-1700 (9:00 AM to 5:00 PM)
Sunday: 1200-1600 (12 AM to 4 PM)
Federal Holidays: Closed
Phone: 451-0331 and 451-0936
** Special Feature**
Blue TMOP Phone: A blue phone located on the wall adjacent to the prescription drop off counter connects directly to Tricare Mail Order Pharmacy Customer Service desk to help answer any questions you may have concerning this valuable service. TMOP is discussed in further details below under the Tricare Program Prescription Filling Options section.
Non-Emergent Prescriptions entered by Naval Hospital Staff providers should only be filled at the Naval Hospital Camp Lejeune Pharmacy during normal business hours.
Naval Hospital Camp Lejeune Pharmacy
Monday – Friday: 0800-1800 (8:00 AM to 6:00 PM)
Saturday/Sunday/Holidays: Closed except for Inpatient, Extended Care Clinic and ER Dept prescriptions.
Phone: 450-4171 or 450-4172
For patient convenience, NHCL health care providers can directly enter prescriptions into our computer system. After you complete your provider visit, come to the pharmacy, and obtain a numbered ticket that corresponds to your patient category. Once your number is called to a particular window, please have your id card ready and we will be glad to assist you. Our goal is to fill your prescriptions while you wait at the window.
(MCAS) Marine Corp Air Station New River Pharmacy
Monday- Friday: 0800-1200 (8:00 AM to 12:00 PM) and 1300-1700 (1:00 PM to 5:00 PM)
Saturdays, Sundays and Federal Holidays: Closed
Phone: 449-6511 x243
Henderson Drive Family Medicine Pharmacy Monday
Friday: 0800-1200 (8:00 AM to 12:00 PM) and 1300-1700 (1:00 PM to 5:00 PM) Saturdays, Sundays, and Federal Holidays: Closed
Phone: 455-1457 x227
Branch Medical Clinic Pharmacies for Camp Geiger, Camp Johnson, Hadnot Point, Wayne Caron and French Creek Group Aid Station
Monday-Friday: 0730-1600 (7:30 AM to 4:00 PM). Closed from lunch 1130-1300.
Saturdays, Sundays, and Federal Holidays: Closed
Peak Workload Hours: Our peak business hours are from 1030 to 1300 and 1500 to 1700 on weekdays and usually the day before and the day after a Holiday. Planning your visit around these times may reduce your waiting time.
Refills vs. Renewal of Prescription:
There has been some confusion about refills versus renewal of prescriptions. Refills are called in to the pharmacy telephone refill answering machine by the patient. Renewals of prescriptions can only be done by the physician or designated healthcare provider. A renewed prescription will have a new prescription number and is treated by the pharmacy as a new prescription which requires the patient to obtain a numbered ticket for service.
We exercise a MANDATORY call in refill policy which is available 24 hours a day at 866-207-1028. Refills requested will be available TWO working days after calling the refill line. Please take care around weekends and Holidays so you have your medications in time. We use an automated refill service to expedite the processing of refills. It operates in conjunction with your touch tone phone and provides feedback about the status of your prescription. You will need your prescription numbers and the last four digits of your sponsor's Social Security Number. If you do not have a touch tone phone you may contact the Pharmacy at (910) 450-4171.
Prescriptions Not Picked up Within Seven Days:
Because Pharmacy has a limited amount of storage for prescriptions, you must pick-up your prescriptions within 7 days of your refill request. Prescriptions that remain on our shelves after 7 days are returned to stock. If you cannot pick up your medication within 7 days, please call us at 1-910-450-4172 or 451- 3529 to make other arrangements.
Availability of Medication:
Formulary
Our formulary is quite extensive, however we do not carry every medication. If you are not sure if we have the medication your physician wants to prescribe, please review the formulary on this site, or have your provider contact us. Other choices in having your prescriptions filled are listed below under TRICARE Program Prescription Filling Options.
Quantity and Time Limitations for Prescriptions:
- Narcotic (CII) prescriptions can only be filled for up to 30 days supply with NO refills. They must be filled within 30 days of being written by the doctor.
- Controlled (CIII-V) prescriptions can be written for up to a 90 day supply, or 30 days supply with a maximum of 5 refills, for up to a maximum of a 6 month supply. Controlled prescriptions and all refills expire 6 months after the written date.
- Non-controlled prescription medications can be written for a 90 day supply, with a maximum of 3 refills, for a total of a one year supply. Prescription and all refills expire 12 months after the written date.
Transferring Prescriptions from Other Military Treatment Facilities:
- As you move from one duty location to the next, finding a new doctor and refilling prescriptions are important. The following guidelines may be helpful in obtaining your medications. Regardless of your duty location, a local Medical Treatment Facility (MTF) pharmacy can fill any valid non-controlled formulary prescriptions (including one written at another military MTF or by civilian doctors), if the medication is on NHCL formulary and was originally filled at a DoD pharmacy. You must bring your current labeled prescription container.
- The size of the MTF may affect the range of medications available, although all MTFs must carry a core of commonly used drugs. Pharmacies operated by other military services honor Navy prescriptions if the medication is on the MTF formulary. If you have any questions about your prescriptions, your pharmacist will be glad to assist you.
Adverse Drug Reactions: ·
- Every medication has the potential to produce unexpected effects. These effects may show up as almost anything. The Food and Drug Administration is very interested in any unexpected effect that a drug may have on the patient. The Pharmacy Department at NHCL collects information submitted by the hospital staff and patients, and submits appropriate reactions to the FDA for their evaluation.
- If you experience a reaction to a drug, report it to a pharmacist or to your health care practitioner. If you have any questions speak to a pharmacist.
Resolving Problems at the Pharmacy:
If you have any questions or concerns please allow us to help you resolve the issue before leaving. If you have questions about your medication, ask a pharmacy staff member.
Our patient contact representative for the Naval hospital pharmacy can be reached at 451-3529.
TRICARE Program Prescription Filling Options:
Under the TRICARE Program, beneficiaries and their families have three main options for prescription orders and refills:
- Prescriptions can be picked up at any local MTF (military treatment facility) for $0 co-pay for all carried medications (on the MTF’s formulary).
- Prescriptions of up to a 30 day supply can be picked up at a retail pharmacy setting for a co-pay of $3 for a generic medication, $9 for a brand medication, and $22 for non-formulary medications. (DoD Uniform Formulary) (*Active Duty has $0 co-pay, but medical necessity must be met for non-formulary medications)
- Prescriptions can also be filled for up to a 90 day supply (*30 day on controlled medications) via the TMOP (Tricare Mail Order Pharmacy) which will mail and deliver to ones address for a co-pay of $3 for a generic medication, $9 for a brand medication, and $22 for non-formulary medications. (DoD Uniform Formulary) (*Active Duty has $0 co-pay, but medical necessity must be met for non-formulary medications)
The TMOP (Tricare Mail Order Pharmacy) program is a great way to save both time and money on prescription drugs that you take for long-term and ongoing medical conditions and is the next most cost-effective option to the government after using an MTF. The retail pharmacy option is the least cost-effective option.
Please use an MTF or network retail pharmacy for prescriptions you will take only once or need to begin immediately, such as an antibiotic.
Great benefits of the TMOP program include:
- Convenience: Prescriptions can be filled by mail and subsequent refills by mail, phone or online. Standard shipping and handling are free and expedited service for an additional charge. Delivery of prescriptions can be made to any or overseas postal address. This is very convenient if you are deployed or are traveling to another state or country.
- No long waiting lines, parking and driving frustrations.
- Most Non-Formulary medications not carried at the local MTF can usually be filled using the TMOP program (*May call the 800 number to verify)
- Safety: prescription orders are verified by Registered pharmacists for accuracy.
- Prescriptions are shipped in plain, weather- resistant pouches for your protection and privacy. A registered pharmacist is always available to answer your questions or to address your concerns.
- Effectiveness: Prescriptions of up to a 90-day supply can be ordered for the same copayment as that 30-day supply at a retail pharmacy. This is a considerable savings benefit.
- Pharmacy Refill Fact Sheet
- Pharmacy Refill Printable
The first time using TMOP you will need to:
- Request a Mail Order Guide from the Tricare office, MTF Pharmacy, Blue TMOP Phone at the MCX Pharmacy.
- Complete the registration form (located in guide) that only needs to be done once.
How to process your prescription:
Mail your prescription in the preaddressed envelope in the mail order guide (make sure the script is written for a 3 month supply with 3 refills). 2. Or, ask your doctor to fax your new prescription directly to Express Scripts.
Refill Process:
Order refills by phone (866-363-8667). 2. Order refills over the internet (www.express-scripts.com) which will require a brief registration process to ensure patient privacy and protect your medical information.
Payment:
Can be paid by credit card, check or money order. PLEASE NOTE: If you are covered by other health insurance (OHI) with a prescription drug benefit, you may not use TMOP unless the other plan does not cover the medication needed or you have exceeded the dollar limit of coverage under that other plan.
We recommend you periodically visit both www.tricare.osd.mil and www.express-scripts.com for the latest changes and updates.
Express Scripts
TRICARE Pharmacy Webpage