Admin Department | Health Records| Material Management Department |Patient Contact Representative
Telephone Number: (757) 953-8995
Fax: (757) 953-8978
Hours of Operation: 0700-1530 Monday - Friday
Description of Services: The administration department provides administrative support for the clinic.
Telephone Number: (757) 953-8700
Hours of Operation:
Active Duty, Beneficiary, and Retiree Outpatient Records Window: 0645 -1600 Monday – Friday
Description of Services: The Health Records Department maintains, reviews and updates medical records on Active duty shore-based personnel, beneficiaries and retirees.
Medical treatment records must be turned in to the Medical Records Office during your check-in process for verification. Personnel who are out-processed on PCS orders should report to the Medical Records Office as part of check out procedure. This will allow clinic personnel to verify your medical treatment record with you and make the appropriate entries in your record. A copy of your orders should be presented to verify your retirement, separation or the command to which you are transferring. All military personnel must be in uniform of the day when checking in and checking out.
Please note - Medical records are property of the U.S. Government and must be maintained by the military treatment facility having primary cognizance for the patient’s health care. In other words, members are not authorized to maintain their own medical records. However, the member may request a photocopy of their medical record.
Material Management Department
Telephone Number: Department Head: 757-953-8887
Department LCPO: 757-953-8885
Department LPO: 757-953-9052
Customer Service Desk: 757-953-8886/8889
Hours of Operation: Monday – Thursday 0730 – 1130 & 1300 – 1530
Friday 0730 – 1130 & 1330 – 1430
Training on Fridays 1430 – 1530
Description of Services: The mission of Material Management Department is to assist Branch Medical Clinic, Naval Station Norfolk in accomplishing its mission through logistical, facilities, and material management support.
Vision: Our vision is to accomplish this by working within our department, and when necessary, with Naval Facilities Atlantic, and any outside activities to maintain the material readiness condition of this branch clinic, to give the best patient care possible to the Atlantic Fleet. We do this by coordinating all trouble calls, minor work packages, and correcting minor maintenance problems that may occur.
Patient Contact Representative
Telephone Number: (757) 953-9000
Hours of Operation: 0700-1600 Monday - Friday
Description of Services: Serves as special assistant to the Officer in Charge/department heads in matters pertaining to the patient and guest relations. The Patient Contact Representative is available to ensure that patient care is delivered in a professional and courteous manner, respecting the dignity and rights of our patients and staff.
Each patient care area has at least one identified Patient Contact Representative who can solve most patient concerns as they arise. To ensure expeditious resolution of concerns, or to report outstanding service, patients are encouraged to refer to these representatives.