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Customer Service Representatives

Your comfort and recovery are important to us. Customer Service Representatives are available in our clinics, wards and administrative areas to provide you assistance. Our Medical Center has a Patient Relations Program to help you with any difficulties, concerns or special needs that you or your family may have.

Please do not hesitate to contact one of our Customer Service Representatives if they can provide you assistance. Listed below, you will find numbers for the Customer Service Representatives in our outpatient clinics, inpatient wards, administrative areas, branch medical clinics and our TRICARE Prime clinics. When dialing the numbers provided below, let the clinic or department know you desire to speak with the Customer Service Representatives.

As always, our Patient Relations/Customer Service staff is available to provide you with any further assistance you may need.

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Appointments

To Make and Cancel Appointments for Clinical Areas Not Listed Below Call: 866-MIL-HLTH or 866-645-4584

Emergency Phone Numbers

If you live off base, you need to dial 911 or your local emergency phone number.
Ambulance (757) 953-7283
Cardiac Arrest (757) 953-5555
Fire (757) 953-5777
Poison Control (800) 552-6337
Safety (757) 953-5826
Security (757) 953-5225

General Phone Directory

Emergency Room (757) 953-1365
Information (757) 953-5000
Customer Service Office (M-F, 0730-1600) (757) 953-2600 and (757) 953-4560
Officer of the Day (757) 953-5008
Patient Information (757) 953-5002

Branch Health Clinics

Dam Neck (757) 953-9915
Little Creek (Boone) (757) 953-8351
NNSY (Shipyard) (757) 953-6500
Norfolk (Sewell's) (757) 953-9000
Northwest (South Chesapeake) (757) 421-8220
Oceana (757) 953-3805
Yorktown (757) 953-8454

TRICARE Prime Clinics

TRICARE Appointments (866) 645-4584
TRICARE Hampton Office (757) 865-2590
TRICARE Water Street Office (Portsmouth, VA) (757) 399-7649 x2219
Chesapeake (757) 953-6366
Virginia Beach (757) 953-6708
Boone (Joint Exp. Base) (757) 953-7496
Fort Eustis (Army Base) (757) 953-7855
Oceana (Air Station) (757) 953-7048
Langley (Air Force Base) (757) 764-8221
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Medical Center OutPatient Clinics/Administrative Departments/Inpatient Wards (Area Code 757)



A

Allergy/Immunology (757) 953-2194
Anesthesiology (757) 953-3238
ASC (Ambulatory Surgery Center) (757) 953-6330
Audiology (757) 953-2800 and (757) 953-2801

B

Bone and Joint (757) 953-1812
Breast Surgery Clinic (757) 953-9761

C

Cardiothoracic (757) 953-2489
Cardiology/EKG (757) 953-1276
Central Supply (757) 953-35880 and (757) 953-3590

D

DAPA (757) 953-7437
Dental (757) 953-2711
Dermatology (757) 953-0292
Dialysis (757) 953-2064
DOS (Day of Surgery) (757) 953-3689

E

Endocrinology (757) 953-2116
ENT (757) 953-2800

F

Facilities Management (757) 953-5667 and (757) 953-5670
Family Practice (Medical Center) (757) 953-2411 and (757) 953-2412
Family Practice (Sewell's Point) (757) 953-8733

G

Gastroenterology (757) 953-2003 and (757) 953-2004
General Surgery (757) 953-2465 and (757) 953-2464

H

Health Promotions (757) 953-9247 and (757) 953-1927
Hematology/Oncology (757) 953-1043

I

Infectious Disease (757) 953-5179
Internal Medicine (757) 953-2277

L

Laboratory Medicine (757) 953-1714 and (757) 953-1621
Legal (757) 953-5452

M

Main Operating Room (757) 953-3300
Mammography (757) 953-1116
Medical Photo (757) 953-5646
Mental Health Adult (757) 953-5269 or 953-6271
Mental Health Child (757) 953-7641
Mental Health - Patient Continuity and Transition (PCaT) Program (757) 953-7691
Mental Health - Continuity of Psychiatric Care (CPC) Program (757) 953-6975

N

Nephrology (757) 953-2064
Neurology (757) 953-2114
Nuclear Medicine (757) 953-1111 and (757) 953-1112
Nutrition Management (757) 953-2631 and (757) 953-2627

O

Occupational Health (757) 953-5080 and (757) 953-7277
Occupational Therapy (757) 953-5419
OPMAN/Quarterdeck (757) 953-5700 and (757) 953-5008
Ophthalmology (757) 953-2674
Oral Maxillofacial (OMFS) (757) 953-2711
Oral Surgery (757) 953-2711
Orthopedics (757) 953-1813
Ostomy/Wound (757) 953-2849
Otorhinolaryngology (757) 953-2800

P

PACU (Post Anesthesia Care Unit) (757) 953-3338
Pain Clinic (757) 953-3158
Pastoral Care (757) 953-5550
Patient Admin - Admissions, Bldg 2 (757) 953-1513
Patient Admin - Health Benefits Office (757) 953-2610 and (757) 953-2611
Patient Admin - Data Flow, Bldg 1 (757) 953-5415
Patient Admin - Fleet Liaison (757) 953-5338
Patient Admin - Inpatient Records (757) 953-5414 and (757) 953-5416
Patient Admin - MEDEVAC (757) 953-1522 and (757) 953-1533
Patient Admin - Medical Boards (757) 953-7525 and (757) 953-7528
Patient Admin - Outpatient Records (757) 953-2583 and (757) 953-2584
Patient Relations (757) 953-2600
Pediatrics (757) 953-0211
Pediatrics Surgery (757) 953-7716
Pharmacy (757) 953-0258 and (757) 953-0259
Pharmacy (Scott Center) (757) 953-7462
Physical Therap (757) 953-1464
Plastic Surgery (757) 953-2883 and (757) 953-2881
Podiatry (757) 953-1812
Preventive Medicine (757) 953-5211
Proctology (757) 953-2464 and (757) 953-2465
Psychiatry (Ward 5E) (757) 953-4856 or 953-4859
Psychiatry/Acute (Ward 5F) (757) 953-4915 or 953-4917
Pulmonary (Adult) (757) 953-2074 and (757) 953-2075

R

Radiation Oncology (757) 953-1079 and (757) 953-1092
Radiology Scheduling
(CT, MRI, US, Mammo, Fluoro)
(757) 953-9729
Radiology Department (757) 953-1128
Radiology – Interventional (757) 953-1215
Radiology – Records Request (757) 953-1207
Referral Management (757) 953-9535
Resources (757) 953-5297
Respiratory Therapy (757) 953-2106
Rheumatology (757) 953-2160

S

Security (757) 953-6950 and (757) 953-5224
Sleep Lab (757) 953-7781
Social Work (757) 953-5861
Speech Therapy (757) 953-2800 and (757) 953-2801
Substance Abuse and Rehabilitation Program (SARP) (757) 953-9816, 953-9817 or 953-9982
Surgical Endoscopy (757) 953-2465

T

Thoracic Surgery (757) 953-2465
Tumor Registry (757) 953-6169

U

Urology (757) 953-2342 and (757) 953-2341

V

Vascular Surgery (757) 953-2526 and (757) 953-2531
and (757) 953-2494

W

Ward 3A - Cardiac Procedures (757) 953-3526
Ward 3B - Progressive Care Unit (757) 953-3561
Ward 3C - ICU Step Down (757) 953-3390
Ward 3D - ICU (757) 953-3422
Ward 3KL - APD (757) 953-3683
WArd 4A - Pediatrics (757) 953-4467
Ward 4E - Surgery (757) 953-4160, (757) 953-4161
Ward 4F - Specialty Surgery (757) 953-4226
Ward 4G - Orthopedics (757) 953-4126 and (757) 953-4127
Ward 4H - General Medicine (757) 953-4020 and (757) 953-4022
and (757) 953-4025
Ward 4J - Oncology (757) 953-4059
Ward 4KL - OB/GYN Mother/Baby (757) 953-4760 and (757) 953-4785
Ward 4M - Labor/Delivery (757) 953-4601
Ward 4N - Nursery (757) 953-4760 and (757) 953-4785
Ward 4P - NICU (757) 953-4690
Ward 5E - Psychiatry (757) 953-4916
Ward 5F - Acute Psychiatry (757) 953-4917
Women's Health (757) 953-4300
Wound Clinic (757) 953-2849