Healthcare Resolutions

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The primary goals of the Special Assistant for Healthcare Resolutions Program are:

  • 1. Resolve clinical healthcare disputes, issues, and concerns at the lowest level and at the earliest opportunity, ensuring a fair resolution process for all parties - patient, providers, and the Naval Medical Center San Diego.
  • 2. Incorporate patient, family, and provider input into process improvement initiatives and enhance patient-provider partnership in care delivery.
  • 3. Promote transparency and integrity by ensuring that unexpected outcomes of care, treatment and services are openly and honestly shared with patients and families.
  • 4. Provide routine training to staff on healthcare resolutions best practices and disclosure techniques.