Monday – Friday from 0800–1600
Saturday, Sunday and Federal Holidays: CLOSED
Main Pharmacy (901) 874-6121
Toll Free refill Request Line 1-888-513-4164 

Click Here for Internet Refill Request 

PRESCRIPTIONS MUST BE TURNED IN 30 MINUTES BEFORE CLOSING

Pharmacy services are available to all Active Duty service members, military retirees, spouses and dependents who are enrolled in DEERS and are holding a valid Uniformed Services Identification card. Prescriptions from civilian providers may be filled at this facility.

Refill Procedures:

The NBHC Pharmacy’s refills are processed by the NH Pensacola. Therefore, all patients are required to request refills via the Toll Free Refill Request Line or the Internet Refill Request Website. Walk-in refills will not be processed by the NBHC Pharmacy. Refill requests generally take 4 working days for processing. Please note that weekends and holidays are not work days. (See schedule below.) Refills should be picked up from the Main Pharmacy within 14 days from the date requested. After 14 days, the refills are returned to NH Pensacola unless the NBHC Pharmacy is notified otherwise by the patient.

 

 REFILLS CALLED IN
WOULD BE READY FOR PICK-UP
Monday
Tuesday
Wednesday 
Thursday
Friday, Saturday, Sunday
Friday after 0900
Monday after 0900
Tuesday after 0900
Wednesday after 0900
Thursday after 0900

 

Prescription Guidelines:

- All new prescriptions must contain the following information for processing:

Patient’s name (must read the same as on their military I.D card)

Date the prescription was written

Specific directions (for all meds, including insulin supplies) - Directions must be clear. “As Directed” only is not acceptable.

Quantity to dispense

Prescriber’s signature (Controlled medication prescriptions with stamped signatures will not be accepted.)

Prescriber’s DEA number (for controlled medications)

- Only original prescriptions are accepted. Photocopies, faxed or telephoned prescriptions, or transfer prescriptions from civilian pharmacies will not be accepted.

- The pharmacy will not fill walk-in refills.

- A valid Uniformed Service Identification Card must be shown to utilize pharmacy privileges. Patients can renew expired ID cards at the local Personnel Support Detachment.

- No patient under the age of 16 is authorized to pick up medications without being accompanied by an adult.

- Calls are not made to physicians’ offices for prescription changes.

- Prescriptions can be written for up to a three month supply with three refills for chronic maintenance medications, excluding controlled medications. Quantity restrictions may apply.

- Schedule II medication prescriptions (Percocet, Ritalin, etc.) must be turned in to the pharmacy within 30 days from the date written.