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USNS MERCY > Family Support

Family Support

Mercy Ombudsman Contact

Mrs. Kalani Hansen


Cell Phone: (619) 204-4924

Mrs. Ana Young


Cell Phone: (619) 206-2732

Care Line: (619) 206-6790


Hello MERCY Families!

I am your Ombudsman and honored to have the privilege of being a part of the MERCY Team!

Family members will be able to reach out to the command by contacting the Ombudsman via email and/or telephone.  We can also refer family members to resources, programs, and services in their local area.  As an appointed representative of the command, we are bound by the Code of Ethics to maintain a direct contact with the Chain of Command. 

We understand that deployments can be difficult on our service members and families.  We all serve in some way.  The MERCY crew is formed by service members who serve all throughout the United States.  We will be a link between them and Ombudsmen from outsourcing commands.  I realize that life can be busy and difficult while our loved ones are away but if you have an issue, you are not alone.  We are here to assist you with any resources your family may require.

I look forward to assisting you and your families!


Mrs. Kalani Hansen


Ombudsman Roles

The Ombudsman is a volunteer, appointed by the commanding officer, to serve as an information link between command leadership and Navy families. Ombudsmen are trained to disseminate information both up and down the chain of command, including official Department of the Navy and command information, command climate issues, local quality of life (QOL) improvement opportunities and “good deals” around the community.

Ombudsman also provide resource referrals when needed. They are instrumental in resolving family issues before the issues require extensive command attention.

The command ombudsman program is shaped largely by the commanding officer’s perceived needs of his/her command. The command ombudsman is appointed by and works under the guidance of the commanding officer who determines the priorities of the program, the roles and relationships of those involved in it, and the type and level of support it will receive.

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