Mercy Ombudsman Contact
Mrs. Kalani Hansen
Cell Phone: (619) 204-4924
Mrs. Ana Young
Cell Phone: (619) 206-2732
Care Line: (619) 206-6790
Hello MERCY Families!
I am your Ombudsman and honored to have the privilege of
being a part of the MERCY Team!
Family members will be able to reach out to the command by
contacting the Ombudsman via email and/or telephone. We can also refer family members to
resources, programs, and services in their local area. As an appointed representative of the
command, we are bound by the Code of Ethics to maintain a direct contact with
the Chain of Command.
We understand that deployments can be difficult on our
service members and families. We all
serve in some way. The MERCY crew is
formed by service members who serve all throughout the United States. We will be a link between them and Ombudsmen
from outsourcing commands. I realize
that life can be busy and difficult while our loved ones are away but if you
have an issue, you are not alone. We are
here to assist you with any resources your family may require.
I look forward to assisting you and your families!
Mrs. Kalani Hansen
The Ombudsman is a volunteer, appointed by the commanding
officer, to serve as an information link between command leadership and Navy
families. Ombudsmen are trained to disseminate information both up and down the
chain of command, including official Department of the Navy and command
information, command climate issues, local quality of life (QOL)
improvement opportunities and “good deals” around the community.
Ombudsman also provide resource referrals when needed. They
are instrumental in resolving family issues before the issues require extensive
The command ombudsman program is shaped largely by the
commanding officer’s perceived needs of his/her command. The command ombudsman
is appointed by and works under the guidance of the commanding officer who
determines the priorities of the program, the roles and relationships of those
involved in it, and the type and level of support it will receive.