Navy Medicine ensures timely transfer of service treatment records (STRs), commonly referred to as your medical and dental records, to the Department of Veterans Affairs (VA) within 45 calendar days in support of Navy veterans filing a VA claim.
Following separation or retirement, these records become a component of your health care documentation.
A complete STR includes:
- All service-provided medical and dental documentation
- Civilian-provided medical and dental documentation
- Service member's electronic health record file (AHLTA Web Print/AWP)
- Service treatment record certification (DD Form 2963)
Separating/Retiring Service Members
1. Prior to separation/terminal leave, end of active service (EAS), execution of transitional permissive temporary additional duty (PTAD), or post deployment mobilization respite absence (PDMRA), every Sailor must submit his or her medical and dental record to an appropriate medical department for processing and disposition.
2. Service members are responsible for their STR and must ensure it is in the possession of the appropriate authority at all times. Service members are not permitted to hand carry original copies of their STRs unless authorized. Service members who are authorized to hand carry their STRs must protect the integrity of the information and provide it to the appropriate authority within 48 hours of arrival to a new assignment or transient personnel unit (TPU).
3. Separating and retiring service members may request one complete copy of their STR 30 calendar days prior to the date of their final out-processing appointment. Only one copy is authorized. The copy can be provided as a hard-copy record or in electronic or digital media format, whichever the member requests. Note: This copy is for the service member‘s personal use, not for the VA as they require the record in electronic format. Service members are only authorized one complete copy free of charge. Service members will not receive another copy (free of charge) if they give their copy to the VA.
4. If separating or retiring service members need to make a correction to their medical record, they must contact the Board for Correction of Naval Records (BCNR). The BCNR is the highest level of administrative review within the Department of the Navy. Unless procured by fraud, a decision is final and conclusive on all service members of the United States.
Retired or Separated Veterans (1995 and prior)
Click here for information about locating Navy records prior to 1995.
Veterans may also access their record on line by registering for a premium account on www.eBenefits.va.gov. Click the register button at the top of the home page and follow the instructions provided to obtain a premium account.
Requesting Records from National Personnel Records Center (NPRC)
If a record is located at NPRC St. Louis, Missouri, there are several options to request records or proof of service (DD-214).
To reduce time delay, the Veteran or their next of kin (if the veteran is deceased) should use the eVetRecs request system.