NMRA ensures timely transfer of service treatment records (STRs) to the Department of Veterans Affairs (VA) within 45 calendar days in support of Navy veterans filing a VA claim.
Following separation or retirement, these records become a component of their health care documentation.
A complete STR includes all service-provided medical and dental documentation, civilian-provided medical and dental documentation, the service member's electronic health record file (AHLTA Web Print/AWP) and a service treatment record certification (DD Form 2963).
Separating/Retiring Service Members
1. Prior to end of active service (EAS), execution of Transitional Permissive Temporary Additional Duty (PTAD), Post Deployment Mobilization Respite Absence (PDMRA), or separation/terminal leave, every Sailor must submit his or her medical and dental record to appropriate medical department for processing and disposition. (Per NAVADMIN ALNAV)
2. Service members are responsible for their STR and must ensure it is in the possession of the appropriate authority at all times. Service members are not permitted to hand carry original copies of their STRs unless authorized. Service members who are authorized to hand carry their STRs must protect the integrity of the information and provide it to the appropriate authority, within 48 hours of arrival to new assignment or transient personnel unit (TPU).
3. Separating and retiring service members may request one complete copy of their STR 30 calendar days prior to the date of their final out-processing appointment. Only one copy is authorized. The copy can be provided as a hard-copy record or in electronic or digital media format, whichever the member requests. Note: This copy is for the service member‘s personal use, not for the VA as they require the record in electronic format. Service members are only authorized one complete copy free of charge. Service member will not receive another copy (free of charge) if they give their copy to the VA.
4. If separating or retiring service members need to make a correction to their medical record, they must contact the Board for Correction of Naval Records (BCNR). The Board for Correction Of Naval Records is the highest level of administrative review within the Department of the Navy. Unless procured by fraud, a decision is final and conclusive on all officers of the United States.
Discharged, deceased, or retired on or after 1/1/2014
Veterans who are requesting a copy of their Service Treatment Record (STR) for themselves may submit a completed SF180 or DD2870 to NMRA.
Veterans who want their STR mailed to a third party may submit a completed DD2870 to NMRA.
Official Military Personnel Records (OMPF) Requests
NMRA does not release information on SM OMPF. Please contact Naval Personnel Command:
Navy Personnel Command
5720 Integrity Drive
Millington TN 38055-3120
DSN: 882-4885 or COM: 901-874-4885
Veterans (Retired or Separated) (1995 and Prior)
(Veterans may also access their record on line by registering for a premium account on www.eBenefits.va.gov. Click the register button at the top of the home page and follow the instructions provided to obtain a premium account. If you have questions or problems with eBenefits, mouse over the HELP button on the top of the home page and then select CUSTOMER SUPPORT and follow the instruction provided.)
Requesting Records from National Personnel Records Center (NPRC)
- Use the eVetRecs request system
- Mail or Fax Standard Form SF-180 (The SF 180 from this website is an Adobe .PDF file. To view and print this file, obtain the free Adobe Acrobat reader if you don’t have it)
To reduce time delay, the Veteran or their next of kin (if the veteran is deceased) should use the eVetRecs request system.
Questions related to NRPC website: See NPRC FAQ's.