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Naval Health Clinic Annapolis

NHCA Ombudsman

What Does the Ombudsman Do?

The command Ombudman assumes the responsibilities of:
  • Serving as a liaison between the command's families and the command
  • Keeping the Commanding Officer informed regarding the morale, health, and welfare of the command's families
  • Communicating regularly with the command and the command's family members
  • Serving as a source of emergency and crisis information
  • Maintaining confidentiality
  • Coordinating services for families during mobilization or geographic separation


I am not a crutch,
But I can support you

I am not a counselor
But I know one

I am not a taxi driver
But I can steer- you in the right direction

I am not a rescuer
But I can help save lives

I am not a babysitter
But I can refer you to a caregiver

I am not a gossiper
But I am a great listener

I am not an enabler
But I can provide tools to empower you

I am not a master of anything
But I know many experts who understand your needs

I am not a Recreation or Health Specialist
But I am concerned about your Morale, Welfare, and Health

I am not a busybody as I've been called
But I am an Official Command Representative

I am a Navy family Ombudsman
And I am of Service to you The Navy Family
Mrs. Jennifer Lyles is the Command Navy Family Ombudsman for NHC Annapolis. The Ombudsman program is a command-operated program intended to support families of Sailors and serve as a communication link between families and the command. Navy Ombudsmen also provide information and referral resources and advocate for command family members. Mrs. Lyles is available Monday through Friday from 0900 until 1500 and 24/7 for emergencies. You may contact her on the Ombudsman phone at (410) 320-7688 or e-mail,