Frequently Asked Questions (FAQs)

 

Questions

Q: What are our hours and phone number?
Q: Do I need to make an appointment to get vaccinations?
Q: Who is eligible for immunizations?
Q: I am having reaction to vaccine.
Q: If I have a question if I am due a vaccine, who should I contact?
Q: Can patient in Johns Hopkins Plan come for immunization?
Q: What is required to get a vaccination?
Q: I need paperwork filled out about my vaccine record?
Q: Do you do flu shots?
Q: Are there vaccines we don’t stock?
Q: What vaccines do we keep in stock?

 

Questions and Answers

Q: What are our hours and phone number?

  • 0730-1130 and 1230-1600 Mon-Fri
  • 410-293-2273 The call center will answer your questions and will transfer you to the clinic for questions that cannot be answered. The immunization desk is not always manned because they are busy doing vaccinations.
Q: Do I need to make an appointment to get vaccinations?
  • Active Duty may walk in without an appointment.
  • Other patients require a doctor’s order. If you have a doctor’s order in the computer system or a hand written prescription, you may walk in for vaccinations.
  • If you have already started a vaccine series, you may get that vaccine as a walk in.
  • You may not walk in for immunizations without a doctor’s order (exceptions are flu and tetanus vaccines).
  • If you are not sure that you have an order in the system, please e-mail your provider via www.RelayHealth.com to confirm your order.
Q: Who is eligible for immunizations?
  • Tricare patients to include Tricare for Life, Tricare Standard and Tricare Prime.
  • Johns Hopkins must get their vaccines through the Johns Hopkins Program.
  • Active duty can get vaccines needed without a doctor’s order.
  • All other patients must have a doctor’s order to receive immunizations. Please leave a message with your provider’s nurse on www.Relayhealth.com for further information on how to attain this order or schedule an appointment with your primary care provider.
Q: I am having reaction to vaccine
  • If it is an emergency like shortness of breath, difficulty breathing, passing out or hives, please contact  911. 
  • If it is a mild reaction like fever or redness at the injection site, please send message on www.Relayhealth.com or call nurse advise line at 1-800-874-2273.
Q: If I have a question if I am due a vaccine, who should I contact?
  • Please send a message to your primary care provider via www.RelayHealth.com or schedule an appointment.
  • Active Duty can walk in to clinic during hours of operation.
Q: Can patient in Johns Hopkins Plan come for immunization?
  • Johns Hopkins must get their vaccines through the Johns Hopkins Program.

Q: What is required to get a vaccination?
  • Doctor’s order or prescription is required for all shots other than the flu shot and tetanus.
  • The patient must be a Tricare Eligible as listed above.
  • Active Duty do not require doctor’s order.
  • Please leave a message with your provider’s nurse on www.Relayhealth.com for further information on how to attain this order or schedule an appointment.

Q: I need paperwork filled out about my vaccine record?
  • Drop off your paperwork with your PCM with copies of any vaccination records you have.
  • You can scan and send your paperwork to your provider via www.Relayhealth.com.
  • The provider will return it to you within 5 working days. If you want it emailed back, please inform the provider on www.Relayhealth.com.

Q: Do you do flu shots?
  • We do flu shots without a doctor’s written order.
  • Please refer to the flu information on website for more information

Q: Are there vaccines we don’t stock?
  • Yes, Anthrax and Small Pox, which are both given at WRNNMC.
  • If you need a vaccine that we do not stock, we may be able to order on your behalf. Please have your physician speak with the immunization staff.

Q: What vaccines do we keep in stock?
  • DTaP – Child’s Tetanus with Pertussis
  • Seasonal Flu (in season)
  • Gardisil – HPV
  • Cerverix- HPV
  • Hep A Peds/Adult
  • Hep B Peds/Adult
  • Hib – Haemopholus Influenza
  • Polio
  • JEV – Japanese Encephalitis Viru
  • Kinrix – DtaP/Polio
  • Menveo - Meningococcal
  • MMR – Measles/Mumps/Rubella
  • Pediarix – DtaP/Polio/Hep B
  • Pneumovax – Pneumococcal
  • PPD – Tuberculin Skin Test (not placed on Thursdays) must be read in 48-72 hrs
  • Prevnar – Pneumococcal Conjugate
  • Proquad- MMR/Varicella
  • Rabies
  • Rotarix
  • Td – Tetanus
  • Tdap – Tetanus with Pertussis
  • Twinrix – Hep A/HepB
  • Typhoid
  • Varicella – Chicken Pox
  • Yellow Fever – Only given on Wednesdays from 1430-1530hrs.
  • Zostavax

 

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