What are the hours of operation? What
time is best?
are seen beginning at 0600 and VA patients begin at 0730. Although 0600 is our
opening time, there is limited staff at that time of day and sick call for active
duty personnel have priority. Additional staff reports around 0700 and fasting
patients usually want to be drawn early.
If you do not require a fasting
collection and your schedule permits, you may want to come beginning around
1100 and your wait times should be less.
at 1800 but there is only a skeletal crew on board after 1630. VA patients are seen
until 1345 Monday-Friday so that their specimens may be processed for shipment
to the hospital laboratory downtown.
We have 2
separate systems operating in the lab – DOD (Tri-Care) and VA. Select your
category from the kiosk in the waiting area and then you will be called to the
appropriate window. The systems do not “talk” with one another and the staff
members are only designated for one system. (DOD and VA staff are NOT
interchangeable at this point.)
In order for
your lab orders will be accessed (or placed from outside providers) you will
need your ID and should be prepared to state you name, date of birth or
occasionally your family prefix and sponsor’s SSN. All of this is to assure the
proper identification for you and your specimens. This procedure will be
repeated many times during you visit. Proper identification is imperative to
the entire process.
You will be
called via a computer generated system to the drawing area and asked to review
and identify your labels that will be placed on your specimens. Please note
that active duty members in uniform may receive preference before other
Please share with us your experience.
We want to
hear from you about your visit with us. Your input can let us know how we may
be able to improve our services to you, correct a problem that we may have
missed or improve training for our staff. It is also a wonderful way to report
excellent service so that our staff can be recognized when they are performing
well. The Department Heads, the XO and the CO all see the Customer service
comment cards. Be specific. Name names. We want to know how you see us. Give us
your contact information if you want a response. Sometimes there are reasons we
have to do things a certain way but we always want to know if there is
something we can do to improve.
Keep I mind
that the Laboratory at NHCC is fully accredited by the College of American
Pathologists, undergoing their inspections every two years. The Lab also
participates in the clinic’s inspection by The Joint Commission.