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 Customer Relations Information Page

 

Naval Health Clinic Customer Relations Information Page 

The Customer Relations program is designed to assist our patients and staff by providing a structured approach to resolving concerns, forwarding suggestions and routing compliments.  Each clinic/department within NHCC has a skilled Customer Relations Representative (CRR) who is extremely knowledgeable about their area procedures and can resolve most patient concerns as they occur.  You may request to speak with your respective CRR at any time.

There are several ways that you can contact us with compliments, complaints, concerns, or questions, including:

 

*     ICE - Click on the ICE icon located above.  Once opened, select the “List All Services” link on the left side of that page and choose the clinic that you wish to provide feedback for.

Customer Comment Card – Please fill out this card and place it in any drop box.  Comment cards & drop boxes are located at the front desk of each clinic.   

QR Code – Scan the QR code with your smartphone.  Once scanned, it will take you to the ICE website where you will be able to submit your comment card online.  This QR code is located on posters throughout the clinic.

NHCC App – NHCC has launched its new mobile app, NHCC APP, for Apple and Android devices.  After downloading the NHCC app, please select the ICE COMMENT link to submit your feedback.  

CRR - Request to speak to the CRR assigned to the clinic you visited.

CRO
- If your questions/concerns cannot be resolved at the CRR level, please contact the Customer Relations Office at (843) 794-6900 or click here to send an email.

Take a few minutes to fill out the Joint Outpatient Experience Survey (JOES) when you get it by mail or email.  JOES is a survey that asks questions about your military health care experience.  It’s secure and we won’t share your personal information.  Your JOES responses tell us what we’re doing right and what we can do better.

 

 Patient and Pediatric Bill of Rights