Jan. 24, 2013
Naval Hospital Beaufort Earns Level 3 Certification for Medical Home Port
Naval Hospital Beaufort’s Medical Home Port, a patient-centered primary care clinic, recently achieved level 3 certification from the National Committee for Quality Assurance (NCQA). This certification, which is the highest level that can be awarded, was obtained after demonstrating superior performance in several critical areas of patient care.
This is the second year that Department of Defense military treatment facilities sought NCQA certification. To achieve certification, Naval Hospital Beaufort had to present substantial documentation proving competencies in key areas such as same-day appointment accessibility, structured communication processes with patients and staff, support for patient self-management, and tracking lab and radiology results to name just a few.
“Achieving the highest level of NCQA certification is well deserved by the Medical Home Port team and I am extremely proud of them,” said Capt. Joan Queen, commanding officer of Naval Hospital Beaufort. “Since Medical Home was implemented in January 2011, our staff have worked incredibly hard to ensure that our patients receive world-class, compassionate care.”
Catharine Greene, the disease management coordinator for the naval hospital, volunteered to put together the hospital’s application for the certification, a rigorous process that took several months and required input from nearly every department in the hospital including radiology, lab, pharmacy, health care business operations, and customer service. Greene was supported by a team of six staff members from Medical Home who helped compile over 200 pages of documentation that was used to complete the NCQA application.
“When it comes to providing a high level of patient-centered care, our providers, nurses, hospital corpsmen, and ancillary staff are consistently going far above and beyond what is required,” said Greene. “A level 3 certification proves that beyond a shadow of a doubt.”
Medical Home Port, a relatively new initiative in Navy Medicine, delivers family and patient-centered primary care based on a team approach to providing comprehensive and integrated care. The Medical Home Port concept allows continuity of care for patients by scheduling patients with their primary care manager or another provider on their team as often as possible.
NCQA is a private 501(c)(3) not-for-profit organization that works to improve health care quality. Before awarding certification, organizations applying for certification must pass a comprehensive review of patient care metrics.
Open since 1949, Naval Hospital Beaufort provides general medical, surgical, and emergency services to all active duty personnel, as well as retired military and family members residing in the Beaufort area, a total population of approximately 45,000 beneficiaries.