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  Patient Advocacy Center

 

Contact Information

Patient Advocate Center Front Desk: (361) 961-2968

Patient Advocate/Relations: (361) 961-6121

Health Benefit Advisor: (361) 961-2810

Referral Management Representative: (361) 961-6077

Medical Travel Rep (Dependents and Retirees): (361) 961-6040

 

It's easy as 1...2...3...



 

 
 
 
 
 
 
 

Interactive Customer Evaluation (ICE) 

Simply complete a quick and easy "comment" form on the ICE website for the clinic you visited.
 
 
This is an image of the NHCCC Kiosks located around the clinic.

  

 

Submit an ICE comment.  Click Me! 
 


 
 
 
 
 
 
We take your feedback seriously and would love to hear about what we are doing well and how we can improve.  Whether its access to care, your medications, radiology or lab results, your visit with your provider, or an encounter with our staff, whatever your concerns may be, we want to hear about your experiences in the clinic.
 
So let us know how we are doing and we will notify the command leadership of your congratulations and concerns.  If there is an opportunity for us to improve in some way, we will take immediate action by contacting a subject matter expert and providing you with valuable feedback in a timely manner.
We are here for you! 
 

 

 

 

 

 

 

 Image of the "Tell Us How We Are Doing?" signs located around the clinic.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
     
We are doing our best to stay in par with current technology so we have created a QR Code for you to scan with your smart phones. Once the QR code is scanned it will take you to the I.C.E. website where you are able to fill out your customer comment card. Please look for these throughout NHCCC and its NBHC's. 
 
For your convenience, we've also provided a computer for submitting an ICE comment in the Family Practice waiting area kiosk. Please be sure and include your contact information in case we have a question. If you choose to remain anonymous however, that's perfectly acceptable.
 
The point is we want to know how you rate your encounter with our staff. If you had a less-than-ideal experience, or you found something frustrating or unacceptable during your visit to Naval Health Clinic Corpus Christi and our Naval Branch Health Clinics as well, then by all means please let us know as soon as possible.
 
We are eager to hear from you so that we can include your recommendations for improving our services. Your feedback is vital to helping us identify areas where we can improve.
 
Naturally, when our staff or services impress you, well, we would be delighted if you would take a moment to tell us about that also.
 

 

Using NHCCC as your medical provider is greatly appreciated.  Please help us to continue to improve our services by completing and returning the survey mailed to your house after your visit.  

                                                                                                                                                                                                                                      -Patient Advocacy Center