Appointments may be scheduled by one of the following:
  • Calling the Appointment Call Center or your Primary Care Manager (PCM) Family Medicine or Pediatrics clinic directly. 
  • Signing up to schedule appointments online TRICARE Online (TRICARE Prime).
  • Naval Medical Center Appointments: To reschedule or cancel an appointment, please call ahead—we recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.   Call  910-450-HELP (Option 1) 24 hours in advance or as soon as possible. You may also cancel online via  TRICARE Online (TRICARE Prime).
  • Network Provider Appointments:  Be advised that many offices will charge you if you fail to show up for your appointment. These charges range from $25.00 - $100.00 per appointment you miss. This charge is NOT a TRICARE covered service; it will be an out-of-pocket expense for the sponsor.
Two working days after you receive your specialty referral, call the Appointment Call Center (ACC) to activate your referral and book an appointment if available: 910-450-HELP, Option 1 - Appointments/Referrals.
  • If your address and/or telephone number has changed, the ACC Associate will update this information via the DEERS website.
  • If a specialty appointment is available at the Naval Medical Center, your appointment will be booked at the time of the call.
  • If a specialty appointment is not available, your referral will be forwarded to the specialty clinic for further determination.
    • If the specialty clinic at the Naval Medical Center is not able to provide the services you need, your referral will be deferred to Health Net for authorization to see a provider in the network.
    • Health Net will verify that the service can be paid under your TRICARE benefit. This is often referred to as a “Covered Service.”
    • Within 7-10 days, you should receive a letter from Health Net with the name and telephone number of the provider you are authorized to see.
    • Call and schedule an appointment with the authorized provider listed on the letter.
    • Read the Health Net letter carefully when you receive it. It has important instructions and authorization information that you will need to know.
Monday - Friday

Weekends & Holidays
910-450-HELP, OPTION 1

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Naval Medical Center Camp Lejeune | 100 Brewster Boulevard, Camp Lejeune, NC 28547 |