Appointments may be scheduled by one of the following:
RESCHEDULING / CANCELLATIONS
Two working days after you receive your specialty referral, call the Appointment Call Center (ACC) to activate your referral and book an appointment if available: 910-450-HELP, Option 1 - Appointments/Referrals.
If your address and/or telephone number has changed, the ACC Associate will update this information via the DEERS website.
If a specialty appointment is available at the Naval Medical Center, your appointment will be booked at the time of the call.
If a specialty appointment is not available, your referral will be forwarded to the specialty clinic for further determination.
If the specialty clinic at the Naval Medical Center is not able to provide the services you need, your referral will be deferred to Health Net for authorization to see a provider in the network.
Health Net will verify that the service can be paid under your TRICARE benefit. This is often referred to as a “Covered Service.”
Within 7-10 days, you should receive a letter from Health Net with the name and telephone number of the provider you are authorized to see.
Call and schedule an appointment with the authorized provider listed on the letter.
Read the Health Net letter carefully when you receive it. It has important instructions and authorization information that you will need to know.