Beneficiary Counseling & Assistance Coordinator (BCAC) and Debt Collection Assistance Officer (DCAO)


The BCAC is available for benefits inquiries, claims assistance, referral assistance and general information regarding all aspects of the TRICARE Program.

The DCAO is available to provide assistance with TRICARE-related debt collection problems.
Points of Contact
Location Phone Number Hours of Operation
Groton, CT (860) 694-3492 Monday - Friday
7:30a.m. - 4:00p.m.
Newport, RI
(401) 841-6189 Monday - Friday
7:30a.m. - 4:00p.m.
Portsmouth, NH (207) 438-2774 Monday - Friday
7:30a.m. - 3:00p.m.
Saratoga Springs, NY (518) 583-5300/5302 Clinic Hours:

0700 to 1530

Closed Weekends and Holidays
Back to Patient Services
Vital Phones
(888) 628-9633

RX Refills
(877) 211-1126

Click here for an extensive list of TRICARE 1-800 numbers.