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Patient Relations

Our mission is to deliver high quality health services to our beneficiaries. Our goal is to provide these services in a patient-focused environment that displays great respect for each person leading to enhanced patient satisfaction.

In order to ensure that we are meeting our patients needs we have established a Patient Relations Program. This program provides an avenue for patients to express their comments, concerns or compliments. There are Patient Relations Representatives for each department in each facility and they are each expected and empowered to take action in response to questions or suggestions.

Points of Contact
Location Phone Number Hours of Operation
Groton, CT (860) 694-5224 Monday - Friday
7:30a.m. - 4:30p.m.
Newport, RI
(401) 841-3895 Monday - Friday
7:30a.m. - 4:00p.m.
Portsmouth, NH (207) 438-6950 Monday - Friday
7:30a.m. - 4:00p.m.
Saratoga Springs, NY (518) 583-5300 or 5302 Monday - Friday
7:00a.m.-3:30p.m.


 
JCAHO Logo

Naval Health Clinic New England has Earned the Joint Commission's Gold Seal of Approval!

GROTON            http://ice.disa.mil/index.cfm?fa=site&site_id=1167&dep=DoD

 

NEWPORT         http://ice.disa.mil/index.cfm?fa=site&site_id=1170&dep=DoD

 

PORTSMOUTH  http://ice.disa.mil/index.cfm?fa=site&site_id=1168&dep=DoD    

 

SARATOGA         http://ice.disa.mil/index.cfm?fa=site&site_id=1169&dep=DoD


If this does not lead to a resolution, you may take your concerns to the Joint Commission Office of Quality Monitoring for review by either calling (800) 994-6610 , or go to the following link at:

https://www.jointcommission.org/report_a_complaint.aspx or regular mail to:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181




Back to Patient Services
Vital Info.
Appointments:
(888)628-9633
 
RX Refills:
(877) 211-1126
 
Available At :
Groton, CT
Newport, RI
Portsmouth, NH
Saratoga Springs, NY
 



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