Click here for more information about NHCNE's Preferred Medication List

How do I fill a prescription?

You have four convenient ways to fill your prescription with NHCNE:

  • TRICARE ONLINE: Use the online RX Refill form to request your refills
  • TELEPHONE: To request a refill, please call (877) 211-1126.
  • IN PERSON: Please bring your original prescription to any of our Pharmacies.
  • WWW.EXPRESS-SCRIPTS.COM: The TRICARE Mail Order Pharmacy (TMOP) Program. You can mail in your prescriptions and receive up to a 90 day supply for most medications that you take regularly .
TRICARE Mail Order Pharmacy (TMOP) Image


New Prescriptions - All new prescriptions presented to the pharmacy must be accompanied with the patient’s Military ID card. In order for our pharmacy to fill the prescription, the medication must be on the Clinic’s formulary (list of medications carried) and the patient must be eligible for care at our Clinic. Copies of the Clinic’s formulary are available at the Pharmacy for patients and physicians’ offices. Physicians are able to write for up to a 90 day supply of medication with 3 refills at a time.

Prescription Refills - To obtain refills patients should utilize the Pharmacy's Call-In Refill System at 1-(877)-211-1126. This number is also printed at the top of all prescription labels. A prescription called in using this system will be ready to be picked up after three to five business days. When refilling a prescription patients should bring their medication bottles and Military ID cards to the Clinic with them. 

HIPAA Identification Requirements - DoD has mandated that in order to be fully compliant with HIPAA regulations you MUST present your current, valid DoD ID card when you pick up your prescriptions.

If you are picking up medications for someone else (other than a dependent child under 18) you must have their ID card, or a photocopy (both front and back of the card) AND a signed statement from the patient authorizing you to receive their medications. If you do not have the appropriate identification we can not release the prescriptions.

Please download the from below to allow for the authorization to pick up prescriptions by a third party. If you choose to use this form please ensure it is brought to the pharmacy along with a copy of the front and back of the ID card. Thank you for your cooperation.

Authorization to pick up medication form

Over-The-Counter (OTC) Medication Program 
The Clinic’s Pharmacy currently operates an OTC medication program. Selected OTC medications are available to patients eligible for care at this Clinic. Patients are able to receive 3 medications per family per month. Patients are reminded to bring their Military ID card with them. 

There are some limitations as to what can be dispensed due to patient age, pregnancy or flight status.

Transfer Prescriptions: For refills on medications received from other military facilities, please bring the prescription bottles and the refill will be ready for pickup the next business day. 

Points of Contact
Location Phone Number Hours of Operation
Groton, CT (860) 694-4523 Mon-Fri 0800-1800
Sat 0800-1200
Closed Sunday + Federal Holidays
Newport, RI
(401) 841-2224 Mon, Wed, Fri 0730-1600
Tues, Thurs 0730-1800
Closed Sunday + Federal Holidays
Portsmouth, NH (877) 211-1126
Option:1, then 3, then 4
Mon, Tues, Thurs, Fri 0800-1600
Wed 0930-1600
Closed Sunday + Federal Holidays
Saratoga Springs, NY (518) 583-5306 Mon 0800-1100 and 1200-1530
Tues, Wed, Thurs, Fri 0700-1100 and 1200-1530
Closed Sunday + Federal Holidays
Back to Patient Services
Vital Info.

Online Refills

Preferred Medication List

Hours of Operation

(888) 628-9633

RX Refills
(877) 211-1126

Available At :
Groton, CT
Newport, RI
Portsmouth, NH
Saratoga Springs, NY




pharmacy link.