Important Information About Your Rights and Responsibilities
The recognition of basic rights of human beings for independence of expression and concern for personal dignity can be of great importance as factors in the recovery process. At the same time, the Naval Hospital Twentynine Palms has the right to expect reasonable and responsible behavior on the part of patients, their relatives and friends. The Patients’ Bill of Rights and Responsibilities shall be posted in the Outpatient Records area, the entrance to the hospital, the Emergency Department reception area, in each outpatient clinic, the inpatient wards and a copy shall be provided to each patient upon admission.
1. To Receive Age Appropriate Quality Care: You have the right to quality care and treatment consistent with available resources and generally accepted standards. If NHTP cannot provide the care you require, you will be transferred to another facility if medically advisable.
2. To Know the Identity of Healthcare Staff: You have the right to know the identity, professional status and professional credentials of healthcare personnel, as well as the name of the healthcare provider primarily responsible for your care.
3. To Receive Respectful Treatment: You have the right to respectful treatment and considerate care, with recognition of your personal dignity.
4. To Receive Explanation of Care: You have the right to receive an explanation regarding your diagnosis, treatment, medical procedures, and prognosis (what to expect), in terms you can understand. When it is not medically advisable to provide this information to you, it will be relayed to appropriate family members or to your designated decision-maker.
5. To Participate in Your Care: You have the right to be involved in all aspects of your care, including treatment decisions. If you are incapable, a member of your family or your designated decision-maker will be allowed to participate in these decisions.
6. To Provide Informed Consent: You have the right to receive the necessary information to make knowledgeable decisions regarding consent or refusal of treatment. The information will include details regarding possible complications, risks, benefits and any alternative treatments available. Communication will be in a manner and in terms you understand.
7. To Receive Pain Management: You have the right to appropriate assessment and effective management of pain utilizing techniques that will alleviate pain and discomfort to the maximum extent consistent with proven safety and benefit.
8. To be Provided Privacy, Security and Safety: You have the right, within law and military regulation, to security, personal privacy and confidentiality of information regarding your medical treatment. Written permission shall be obtained before medical records are made available to anyone not directly concerned with your care, except as otherwise maybe required or permitted by law or military regulations. You also have the right to receive care in a secure, safe environment and to access protective services if necessary.
9. To Request or Refuse Treatment: You have the right to request or refuse treatment to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment to services. You have the right to leave the hospital or clinic even against the advice of physicians, to the extent permitted by law.
10. To Arrange for an Advance Directive: You have the right to formulate an Advance Directive, such as a living will, healthcare proxy or durable power of attorney for healthcare. An Advanced Directive is a written plan that states the treatments or life support measures you wish to accept or refuse if you become incapable of making such decisions. In this written document, you can name a person (proxy) to make decisions for you if you become unable to do so. If you do not have an Advance Directive, please ask to speak to patient administration.
11. To Refuse Participation in Research: It is your right to be advised if the facility proposes to engage in or perform research associated with your care or treatment. You will be provided a description of the expected benefits, potential discomforts, risks, alternative services and a full explanation of all procedures to be followed. You also have the right to refuse to participate in any research programs and to drop out at any time. Your refusal to participate will not compromise your care or access to services.
12. To Understand Medical Treatment Facility Rules and Regulations: You have the right to be informed of the facilities’ rules and regulations that relate to patient or visitor conduct and should expect compliance with these rules from other individuals.
13. To Voice Your Concerns: You have the right to voice concerns or complaints regarding your experience as a patient in this facility. Please direct any concerns to the customer relations representative in the department of your concern.
1. Provide Information About Your Health: It is your responsibility to provide, to the best of your knowledge, accurate and complete information about past illnesses, hospitalizations, medications, and other matters relating to your health. It is up to you to let your health care provider know if you have any questions or concerns about your treatment.
2. Protect Others From Illness or Infection: Notify hospital staff if you feel that you have or may have been exposed to an infectious or communicable disease.
3. Provide Information About Advance Directives: If you have a written Advance Directive (a “living will” or written plan stating what treatments or life-support measures you wish to refuse or accept if you become incapable of making such decisions), it is your responsibility to bring a copy to your physician. An Advance Directive can also be used for you to give another person the right to make decisions on your behalf.
4. To Follow NHTP Rules and Regulations: You are responsible for following all NHTP rules and regulations affecting patient care and conduct. Patients, relatives and visitors must follow these rules.
5. To Be Respectful and Considerate of Others: You are expected to be considerate and respectful of NHTP property, the rights and properties of other patients and NHTP healthcare personnel and to assist in the control of noise, smoking and compliance of visitors’ rules and regulations.
6. To Comply with Recommended Medical Care: It is your responsibility to comply with your medical treatment plan. This includes filling and taking all prescription medications and treatments as directed and adhering to all recommended follow-up care.
7. To Arrive on Time for Appointments: It is your responsibility to be on time for appointments, and to notify NHTP if you cannot keep a scheduled appointment.
8. To Return Medical Records: In case that your medical records are given to you for appointments or consultations, it is your responsibility to ensure that these records are promptly returned to NHTP for appropriate filing and maintenance. Any medical record documenting patient care that is provided by a Military Treatment Facility is the property of the U.S. Government.
9. To Report Your Compliments or Concerns: You have the responsibility to help NHTP provide the best care for all beneficiaries. Please take the time to report your concerns, recommendations, questions, complaints, or compliments to a customer service representative. (Located in each clinical and inpatient area).
10. To Promote a Safe Environment: You are responsible for helping to maintain a safe, clean and quiet facility. Please use appropriate receptacles to dispose of waste products and keep sound to a minimal. If you notice any safety hazards, please notify NHTP personnel immediately.
11. To Report Accurate Demographic Information: Per NAVHOSP29PALMSINST 6320.4D, you are responsible to provide NHTP staff proper and accurate ways to notify you of your appointments, test results or any other information pertaining to your care.