FREQUENTLY ASKED QUESTIONS:
BRANCH HEALTH CLINICRANCH HEALTH CLINIC IWAKUNI MOTHER AND INFANT CARE CENTER REOPENING
& URGENT CARE CLINIC CHANGES
When will the Branch Health Clinic (BHC) Iwakuni Mother and Infant Care Center (MICC) reopen?
We are pleased to announce that the MICC is scheduled to reopen Jan. 11, 2021. Expectant mothers will soon be able to safely deliver their little bundles of joy in our state-of-the art facility.
Why was the MICC closed to begin with?
In August 2018, we found residue on sterilized surgical instruments and inside one of our sterilizers. Because the sterilizers are supplied from the building’s water system, we took several water samples from throughout the clinic to assess the water quality. We found there was not enough chlorine in the water samples and, out of the 21 samples, two had contaminates. The entire clinic, including the MICC, was temporarily closed so that we could take aggressive measures to correct the water quality.
Once the water quality had been corrected, we were able to resume the majority of services but the MICC remained closed while repairs were made to the building’s plumbing and electrical system to ensure our sterilizers worked properly—having sterilized surgical instruments available is essential for providing safe labor and delivery services and we are committed to patient safety first and foremost.
Is it safe to reopen the MICC?
Absolutely. Not only have we completed renovations, we have a dedicated and skilled team of medical professionals who are honored to serve you and provide safe, accessible, quality care to you and your family.
We have worked in partnership with our regional command, MCAS Iwakuni, Navy and Marine Corps Public Health Center, and the U.S. Army Corps of Engineers to renovate the clinic’s water system, which has been tested and meets water quality standards. Additionally, our staff has been working with subject matter experts in patient safety, water quality, and facilities management to ensure all patient care and safety, and staff training requirements for reopening this clinic have been reviewed and met.
What changes are being made to the Urgent Care Clinic (UCC)?
We are shifting the services currently being provided by the UCC to our primary care clinic that will be offering extended hours, starting Nov. 16, to meet urgent care needs. We will still be providing the same high quality care you’ve always received and patients will be able to schedule acute care appointments Monday-Friday, 7:30 am-7 pm, and Saturdays, 8 am-4 pm.
We understand that having an urgent care clinic available 24/7 on a walk-in basis was convenient for many patients. What you may not know is that this service was only made possible because, while the MICC was closed for renovations, we were able to reassign the MICC’s staff to support the UCC. To reopen the MICC, we need to move our staff back so that we have doctors, nurses, and corpsmen ready and available to care for our expectant mothers and help them safely deliver their babies.
Additionally, the TRICARE Nurse Advice Line will continue to be available for consultation 24/7.
We will ensure that all of the medical needs—urgent or routine—of our patients continue to be met in a timely manner and in a safe, quality environment.
Our ability to transfer patients with medical emergencies to local host nation hospitals is not changing. The safety and care of our patients is our top priority. Should any of our patients require emergency medical care, the team at BHC Iwakuni is always ready to ensure they receive the care they need in a timely manner.
The TRICARE Nurse Advice Line will continue to be available for consultation 24/7. You can reach a nurse by calling the following numbers:
· DSN – 94-888-901-7144 or 888-901-7144
· Mobile Phone – 0066-33-821820 0r 0120-996-985