divider

Acute Care


Description of Services:

The Military Acute Care Department (MACD) IS NOT an Emergency Room, but does provide limited services for acute situations.

The focus of the department is to care for active-duty personnel who are NOT currently assigned to a Primary Care Manager, such as who are operational, TAD, student, etc. Appointments are not required.

Patients who present with injury, illness or emergent conditions beyond the capabilities of the MACD will be stabilized and referred or transported to an appropriate facility.


Additional patient information:

Primary Care Patients - Those who are assigned to a Primary Care Manger (PCM) should first attempt to schedule an appointment with their PCM for treatment via
the Hampton Roads Appointment Line at (866) MIL-HLTH (1-866-645-4524),
the TRICARE Online Portal (https://www.tricareonline.com/portal/page/portal/TricareOnline/Portal),
or Relay Health (https://app.relayhealth.com/security/login/default.aspx).

Aviation: Patients assigned to Aviation must report to Aviation Sick Call between 6:45 AM – 7:15 AM or 12:45 PM – 1:15 PM for treatment.

All CVN patients: Report to your ship’s medical for evaluation when the ship is not deployed. When ship is deployed, CVN service members may report to MACD for treatment.

ANY ship other than carriers: Report to your ship's medical department for evaluation when the ship is not deployed. When the ship is deployed, service members may report to the Medical Readiness Division (MRD) Norfolk (757-445-5446) for evaluation.

Contacts

Patient Feedback:
Submit Comment Card

Phone:

(757) 953-8761 or (757) 953-8762

Location:

Building CD2

Hours of Operation:

Monday through Friday 7:00 AM - 3:30 PM*
*Last patient appointment is at 3:00 PM

Appointments:

Patients who meet the criteria for services are seen by walk-in basis;
Appointments are not required. (Please review description of services)