Health Benefits Advisors

On board Health Benefit Advisors (HBA) are ever-ready to provide customer service to all authorized personnel and beneficiaries. HBAs offer basic TRICARE information including how to file a claim, explanation of a benefits statement, supplemental insurance information, and TRICARE programs and updates.

Other services offered:

  • Beneficiary counseling
  • Assist with TRICARE enrollment process
  • Access to care issues
  • Determine eligibility for benefits
  • Claims appeal process
  • TRICARE Plus
  • Assistance on claims issues
  • Explanation of medical benefits and options
  • Medicare and alternative health care plans
  • Referral and specialty care issues
  • Prime Travel Benefits Program
  • Incapacitated Child Program
  • Deductible and Cost shares
  • Explanation of medical benefits and options
  • Debt Collection and Assistance

Our HBAs are available Monday through Friday from 0630-1600. Please feel free to contact us:

Phone: (757) 953-2610/2611

Email: usn.hampton-roads.navhospporsva.list.nmcp-hbabenefits@mail.mil

For additional information about the TRICARE Program, you may also call the Regional Contractor, Humana Military Customer Service Center, at (800) 444-5445 or visit the TRICARE website at www.tricare.mil.

Helpful Links:

Your Healthcare Portal TRICARE / Humana Military NMCP APP New Staff/Beneficiaries Hampton Roads Appointment Center
New to TRICARE? TRICARE Urgent Care Referrals and Authorizations Check Referral Status Filing a Claim