The Behavioral Health Care Facilitator (BHCF) is a member of your primary care team who specializes in helping you and your Primary Care Manager (PCM) in the treatment of some commonly presented problems seen in primary care. Specifically, the BHCF is a registered nurse (RN) trained to support patients who have been prescribed medications for depression or anxiety.

If you are prescribed medication for depression or anxiety, the BHCF is available to support you and help you stay connected to your PCM while you take your prescription. How does this work? The BHCF will contact you every few weeks to check in. They will ask questions to see if the medication is helping, learn about any side effects you are having, and understand how you are feeling in general. In addition, the BHCF has expertise in medications for depression and anxiety. The BHCF is well-equipped to answer questions about your prescriptions, help determine if your medications are interacting with other medications you are taking, and ensure that the medication treatment plan is working. BHCFs do this while keeping your PCM informed every step of the way.

Click here to learn more about Medical Home Port and how a BHCF fits into your Care Team.


Where does the BHCF work?

Your BHCF is located in your primary care clinic. They are part of the Medical Home Port team!

Getting to the clinic is a hassle. What can be done to make seeing the BHCF easier for me?

Almost all BHCF appointments are phone-based, so there’s no need to come to the clinic at all!

I’m busy. How long are BHCF appointments?

Phone calls last about 10-20 minutes.

How frequently will I speak with the BHCF?

The BHCF will contact you about one week after you have been prescribed medication for depression or anxiety. The BHCF will contact you about every four weeks after that.

How long do BHCF services last?

The BHCF will continue to call you about every four weeks until you start to consistently feel better.

Can I work with the BHCF and see the IBHC as well?

Yes! In fact, research suggests that effective treatment for depression and anxiety includes both medication and some form of behavior-change help like that offered by the IBHC.

What if my symptoms don't get better?

The BHCF keeps your PCM informed of your progress the entire time. If at any point you or your PCM think a different course of treatment might be more helpful, the BHCF will let you know and work with you to schedule an appointment with your PCM.

I've been prescribed a medication for depression or anxiety. Do I have to work with the BHCF?

We know that having regular check-ins with a BHCF helps patients feel better, faster. However, participation in BHCF services is entirely voluntary and can be discontinued at any time.

Is seeing the BHCF considered going to "mental health?"

No, seeing the BHCF is considered part of routine primary care.


    Reduce Symptoms:

  • PTSD and Anxiety
  • Depression
  • Adjustment Disorder
  • Develop Plans For:

  • Adherence to Treatment Plan
  • Adherence to Medication Recommendations
  • Assessing and Monitoring Response to Treatment Plan
  • Assists with:

  • Medication Adherence
  • Check-ins on New Medications
  • Follow-up Visits with PCM or IBHC
  • Treatment Plan Support
  • Referral Assistance