Patients and VISITORS​

NMCSD Offers More Than 100 Specialty, Subspecialty Care Services

We are the largest and most comprehensive military healthcare system in the Western United States. We are proud to have the best-educated, most professional health care physicians and specialists in the world. Our goal is to offer quality, compassionate and personalized services you want and deserve. We have nine (9) primary care sites for family members and eight (8) medical clinics serving active duty personnel. Together, our team of primary care providers and medical specialists are your source for unparalleled medical care!

Visiting Hours for Inpatients

Visitors are welcome to visit inpatients from 9 a.m. until 9 p.m. daily in most areas.
Visiting privileges in specialty areas such as the Intensive Care Unit, Pediatric and Neonatal Intensive Care Units, Labor and Delivery, the Mother-Baby Ward, Psychiatry and Oncology wards are dependent on the patient's condition and therapy. Please contact the nursing staff in the appropriate ward to arrange visits.

We value your feedback!

We highly encourage you fill out and submit Navy Patient Satisfaction Surveys that are mailed to your home and provide us feedback on our services. Your candid feedback on your Navy Healthcare experience will assist us in serving you.

Pay Your Bill Online

Starting Oct 1, 2012 you can pay your bill by credit card, debit card or directly from your bank account by utilizing Pay.Gov.  Pay.Gov is a secure website through the U. S. Treasury Department.  For questions, call Collection Office at (619) 532-5306 or 532-8581/6636.

Patient Relations Office

One of our top goals is to be the preferred hospital by our patients because we provide personalized service and compassionate care in a healing and welcoming environment to every patient every time.  NMCSD leadership and staff continually look for ways to promote positive patient experiences from the first point of contact through the entire episode of care.  Patients are our focus and success is judged by those we serve!

300 Customer Service Representatives (CSRs) are assigned throughout the command at every clinic and department to provide information, assistance, and support.  CSRs are there for you, to listen to your concerns, answer your questions, address special needs, and help resolve concerns or challenges.  We are here to help you.

Translation Services

NMCSD recognizes the importance of focusing on cultural and language needs in order to improve healthcare services and is committed to ensuring equal access to all our patients.  NMCSD staff will ensure patients with Limited English Proficiency or American Sign Language needs are offered medical interpretation and translations assistance while receiving care at NMCSD. Due to California state law, effective immediately, all foreign language translation services will be telephonic vice in-person.
 
For translation services, call (619) 532-TALK (8255).
American Sign Language services are still offered in-person.
We apologize for any inconvenience this may cause to our patients.
For any questions or concerns, please contact LTJG Gricel Rodgriguez, Translation Service Division Officer, via email at gricel.p.rodriguez.mil@mail.mil.