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TRICARE Online (TOL) Patient Portal Secure Messaging

By: Tidewater MHS Staff


‚ÄčTRICARE Online Patient Portal Secure Messaging provides Military Health System patients who receive care at a military treatment facility or clinic access to a progressive messaging system, allowing authorized patients the ability to securely communicate with their health care team. 

TOL Patient Portal Secure Messaging (TOL PP SM) is a patient centric initiative allowing the patient to directly communicate via the internet with the health care team for advice on minor medical issues, chronic disease management, test results, appointment requests, medication renewals and other health care needs. TOL PP SM allows patients to communicate with their health care team at their convenience, whenever they want and wherever they are. Patients can reduce unnecessary appointments and stress by communicating virtually and directly with their health care team.

Once signed in to TOL PP, users can directly access their SM account without logging in a second time*. Users can still access TOL PP SM directly at TOLSecuremessaging.com with a username/password, DS Logon or CAC. To reach the TOL Patient Portal Secure Messaging help desk, please call 1-866- 309-4138.