The Ombudsman facilitates communication between the Commander and
family members fostering a better understanding of the needs and viewpoint
of Navy members and their families, and providing information and
assistance to family members with the Command. Ombudsman are trained
to disseminate information both up and down the chain of command, including
official Department of Navy and command information, command climate
issues, local quality of life (QOL) improvement opportunities, and "good deals"
around the community.
The Ombudsman also provides referrals when needed. They are instrumental
in resolving family issues before the issues require extensive command
attention. The command ombudsman program is shaped largely by the
commanding officer's perceived needs of his or her command. The command
ombudsman is appointed by and works under the guidance of the commanding
officer who determines the priorities of the program, the roles and relationships
of those involved in it, and the type and level of support it will receive.