Appointments & Late Policy

The Naval Health Clinic Patuxent River Customer Service Department exists to help ensure that health care is delivered in a professional and courteous manner, respecting the dignity and rights of our patients and staff. We know that the customer’s perception about quality of health care is affected greatly by the atmosphere in which the care is delivered, communication, and the attitude of staff members during each customer encounter. We strongly believe that personalized attention and clinical excellence promote a positive customer experience.

Appointments

The primary mission of the Customer Service Department is to strengthen, personalize, and enhance the relationship between patients, their families, community and staff; and to assist our staff in gaining awareness of patients’ perceptions of the health care experience.

calendar Our Late Policy

Patients are asked to arrive on time for their scheduled appointments to provide adequate time for check-in to the clinic, verification of demographics and Other Health Insurance (OHI), and completion of all paperwork necessary for a valuable visit with your provider.

A late show is any patient who arrives to the clinic 15 minutes after their scheduled appointment time. Please understand that being late for your appointment affects ALL following appointments. If you arrive 15 minutes or more past your scheduled appointment time, you will be offered the options to wait until the provider is free to see you or to reschedule your appointment.


Appointment Cancellation Policy

 

An appointment is designated a no-show when a patient does not keep a scheduled appointment or cancels an appointment without sufficient notice to rebook the appointment slot.

If you would like to cancel your appointment with Med Home Port or Military Medicine, please call 301-342-1506 no less than two (2) hours before your appointed time.

If you would like to cancel your appointment with a specialty clinic (Optometry, Behavioral Health, Occupational Health, Visiting Specialists), please call 301-342-1506 no less than 24 hours before your appointed time.

Failure to cancel your appointment within the time frames above will result in you being designated as a “no-show.”

No-shows create barriers to access to care for beneficiaries and are in violation of NHC Patuxent River’s Patient’s Bill of Rights and Responsibilities. After two (2) no-shows within one (1) year the patient will receive a courtesy call from the clinic. After three (3) no-shows a letter will be sent to the sponsor for family members and retirees. For AD a letter is sent to the member’s command.