Patient Rights & Responsibilities

Patient Rights

Your care is very important to us! Please take time to review the Patient Rights & Responsibilities document posted below. Do not hesitate to contact us if you have any questions about them or need further guidance.

  1. Age Appropriate Care: The right to care appropriate to your age which adequately addresses your special needs.
  2. Decision Making and Advanced Directives: The right to participate in decisions about your care including treatment, conflict resolution, foregoing or withdrawal of resuscitative services or life-sustaining treatment, and organ donation. The right to formulate, review, and revise an advance directive with facility guidance or referral. The right to have your advance directive honored within the law. The right to obtain care, treatment, and services regardless of an advance directive’s existence.
  3. Identity: The right to know the identity, professional status, and professional credentials of health care personnel as well as the name of the health care provider primarily responsible for your care.
  4. Medical and Dental Care: The right to quality care and treatment consistent with available resources and generally accepted standards.
  5. Confidentiality, Privacy, and Security: The right to security, personal privacy, and confidentiality of information within the law. The right to be told the reason for the presence of an individual. The right to care and treatment in a safe, clean environment. The right to access protective and advocacy services. The right to be free from mental, physical, sexual, and verbal abuse; neglect; and exploitation.
  6. Request or refuse treatment: The right to request or refuse care, treatment, and services to the extent permitted by law and to be informed of the consequences of your decision. This right does not include demanding medically unnecessary or inappropriate treatment or services. The right to leave the facility even against medical advice to the extent permitted by law.
  7. Concern Resolution: The right to know the facility’s mechanism for the initiation, review, and resolution of customer concerns.
  8. Explanation of Care: The right to an explanation of your diagnosis, treatment, procedures, and prognosis in terms you can understand. When it is not medically advisable to give such information to you, the information will be provided to appropriate family members or, in their absence, another appropriate person. The right to effective communication. The right to be informed about the outcomes of care, treatment, and services that have been provided including unanticipated outcomes.
  9. Informed Consent: The right to be advised in non-clinical terms on information needed to make reasonable, knowledgeable decisions for consent or refusal for treatments. This information will include potential risks, benefits, side effects, significant complications, and alternatives.
  10. Pain Management: The right to appropriate assessment and effective management of pain utilizing techniques that will alleviate pain and discomfort to the greatest extent consistent with proven safety and benefit.
  11. Protected Health Information (PHI): The right to access, copy, request amendment and disclosure restrictions to, and receive an accounting of disclosures regarding your PHI as permitted by law. There are exceptions to access and copying certain types of information. All requests must be made in writing. The facility may use and disclose your PHI to provide, coordinate, or manage your health and any related services including payment for health care services and supporting daily health care activities.
  12. Respectful Treatment: The right to considerate and respectful care that preserves your dignity and contributes to a positive self-image as well as recognizes your personal values and beliefs. The right to request a review of care adequacy if you have concerns about care received.

medical book and steth Patient Responsibilities

  1. Compliance with Medical Care: The responsibility to comply with the treatment plan, including follow-up care recommended by health care providers including keeping appointments and notifying the facility when they cannot be kept. The responsibility to notify your health care provider if you do not understand a course of action or expectations.
  2. Medical Records: The responsibility to promptly return health records to the facility for filing and maintenance. Health records documenting care provided this facility are the property of the U. S. Government.
  3. Providing Information: The responsibility to provide, accurate and complete information about all your health-related matters.
  4. Respect and Consideration: The responsibility for being considerate of the rights of other patients and health care personnel as well as respectful of facility and other individuals’ property.
  5. Environment: The responsibility to maintain a safe, clean, and quiet facility by using appropriate waste receptacles and keeping sounds to a minimum.
  6. Pain Management: The responsibility to request information about pain and pain management, discuss pain relief options, and actively participate in your pain control.
  7. Reporting of Patient Complaints: The responsibility to help the facility commander provide the best possible care to all beneficiaries. Questions, compliments, recommendations, or concerns should be directed to any area’s Customer Relations Representative or the Customer Relations Department.
  8. Rules and Regulations: The responsibility to follow facility rules and regulations regarding patient and visitor conduct including tobacco use.