Recoupment, Remission Process for discharged or separated program students
 

Discharged (Student) Program Participant
 
A student who is discharged from the program without fulfilling the written agreement is required to repay the United States government the total amount paid for educational benefits.
Repayment of the total amount paid for educational benefits for a discharged program participant will be administered in accordance with section 373 of Title 37, United States Code and chapter 2 of Volume 7A of DoD 7000.14-R, when conditions of payment are not met.
The Navy Medicine Accessions Department (NAVMEDAD) Registrar initiates recoupment actions debts incurred by a member due to failure to maintain eligibility requirements for the program. NAVMEDAD Recoupment Coordinator researches and verifies the total amount expended for educational benefits and sends the complete recoupment package to the Defense Finance Services (DFAS), Navy pay center for Out-of-Service (OOS) Debt to process the recoupment.
 
Separated (Active Duty) Program Student
 
A program recipient, student on active duty who is separated from the service without fulfilling the required active duty obligations for the program benefits is required to repay the United States government the amount for the remaining unserved active duty obligations for the program benefits.
Repayment of the unserved amount paid for educational benefits for a separated active duty member will be administered in accordance with section 373 of Title 37, United States Code and chapter 2 of Volume 7A of DoD 7000.14-R, when conditions of payment are not met.
The NAVMEDAD Registrar initiates recoupment actions debts incurred by a member due to failure to complete service obligations for the program benefits.  NAVMEDAD Recoupment Coordinator researches, verifies the total amount expended for educational benefits, the served and unserved obligations for program benefits, determines the unserved amount for recoupment, then sends the complete recoupment package to DFAS, OOS Debt to process the recoupment.
 
Defense Finance and Accounting Service Debt and Claims Department
 
DFAS is responsible for the collection of individual debt owed to DoD.  DFAS, OOS Debt department provides recoupment financial data to the requesting service within 30 days of receiving a request.  DFAS, OOS Debt and Claims Department notifies the student or separated student via letter with important contact information, and information regarding how to settle the debt.  A discharged student or separated student who is unable to pay the debt in one lump sum due to financial hardship may be eligible to request reduced monthly payments.  DFAS, OOS Debt department will work with the discharged or separated student in debt to resolve and settle the debt.     
 
Contact information for clarification/information regarding OOS debt
 
1.  Please submit request, documentation regarding out of service debt to AskDFAS. 
To access the program, please click on the link below or go to:
Select AskDFAS from the left side menu, then click on Civilian.

At the bottom of the page, please click on:
Questions about a debt
Then, “Submit a Ticket” at the top of the page.
You will need to submit your question, documentation to the appropriate section by choosing a category and subcategory.

You can also try to go to the below link:
Or, call 1-888-332-7411 Option 4, 4, 1

2.  If you elect to rebut the recoupment amount, you may contact DFAS In-Debt and Claims via email dfas.indianapolis-in.jaa.mbx.oos-debt-customer-care@mail.mil or call 1-866-912-6488.  DFAS In-Debt and Claims process payment plans, waivers, remissions, and correction of records.
 
Customer Care Center
Toll Free: 866-912-6488
Commercial: 317-212-8039
DSN: 699-8039

Phones are staffed Monday - Friday, 7:30 am to 4 p.m. Eastern Standard Time 

Mailing Address:
DFAS-IN/Debt and Claims
Dept. 3300 ATTN: Customer Care Center
8899 East 56th Street
Indianapolis, IN 46249-3300

Fax: 317-275-0281
Email:  dfas-oosdebt@mail.mil
 
Submit a question via email.  DFAS will respond to you within 48-72 hours.  Email is encouraged for overseas customers to avoid regular mail delays.
 
Waivers and Remissions
Phone: 317-212-8692
DSN: 699-8692
Mailing Address:
DFAS-IN
Dept.3300 (Waivers/Remissions)
8899 East 56th Street
Indianapolis, IN 46249-3300
Fax: 317-212-8654

3.  If you desire to request cancellation of your debt under 6161, Title 10 United States Code, you may complete a DD Form 2789, Waiver/Remission of Indebtedness Application, and submit a formal request (justification) to the Secretary of the Navy (SECNAV) via Chief of Naval Operations (OPNAV) N130.
-          DD 2789 Instructions   
 
The DD Form 2789 will be submitted to OPNAV N130 with all applicable supporting documentation to justify your request for debt cancellation.   While the remission request is pending a determination, you are still required to make payments with DFAS Indianapolis out of service debts.   It is highly encouraged that you coordinate a repayment plan with DFAS Indianapolis out of service debts while the case is pending.   Once all documentation is gathered to support your request, please submit the recoupment rebuttal package to nxag_n130d@navy.mil.
The preferred method of submitting remission requests is via email.   However, you may mail your complete request to:
 
Chief of Naval Operations
Head, Military Pay and Compensation (N130)
Attn:  Jeffrey 330514
701 South Courthouse Road
Arlington, VA 22204
 
Please confirm return receipt of your request after submission. 
 
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