*ANNOUNCEMENTS*

                        November 20 2024:  
                        1. WORK AROUND FOR ORDERING AND SELECTING FGS IN SRTS FOR ARMY NATIONAL GUARD AND ARMY RESERVE REIMBURSABLE ORDERS:
                                        Orders for personnel in Army National Guard and Army Reserve duty status are required to be processed as REIMBURSABLE unless that are on approved Active Duty Status.  
                                        (SRTS duty status codes A15 &  A12).
                                        In order to process SRTS orders for Flight frames (FGS -SILVER ONLY) for personnel in these duty statuses, you need will need to select READINESS priority in the drop down menu. 
                                        This allows you to select Flight frame and retain job as a REIMIBURSABLE.
                        2.  Allow a minimum of 14-20 days for all Anti-Reflective Coated (A/R) jobs.

                        August 1 2024: 
                        FRAME OF CHOICE - Lens power restrictions remain in place for both WALTER Frames and THUNDER Frames. Prescription restricted to less than +3.00 D/-3.00D Sphere for proper lens fit.

 

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Ordering Frame of Choice (FOC) to Outfit Fitting Kits:
MEMO
LIST

Laser Eye Protective (LEP) Outserts: To order LEP outserts for Navy, Marine Corps, Aviation Personnel, now available to select readiness frame dropdown menu

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General Information
For information on specific issues or orders, please call or email NORA’s Customer Service Division.  
Voice mail messaging and emails will be continuously monitored and be a much more proficient process to receive needed and timely responses. 

Phone: (757) 887-7611
Email: usn.nora.customerservice@health.mil

 

Hours of Operation

Weekday	Schedule
Monday	0630-1630 EST
Tuesday	0630-1630 EST
Wednesday	0630-1630 EST
Thursday	0630-1630 EST
Friday	0630-1630 EST

Hours of operation may vary due to Holiday Schedule 
 

Contact Us

 

 

 We thank you for the continued support during this unprecedented and challenging time for our nation and appreciate your generous understanding.