Official websites use .mil
Secure .mil websites use HTTPS
** Do not send a copy of your military ID card or put your full SSN on any of the forms as it is a HIPAA violation and could put you at risk for identity theft **
A military unit who places eyewear orders MUST have an account set up with NOSTRA, including their complete mailing and billing information for reimbursable requests.
To setup an account, please call our Customer Service Department on Monday through Friday, from 0700-1600 EST. Please leave a voice mail or email with your complete contact information if you cannot reach us during regular customer service hours.
Ordering via Spectacle Request Transmission System (SRTS) or the SRTSweb system:
**PLEASE NOTE THAT THIS PROCESS IS ENTIRELY AUTOMATIC: THE TEXT OF THESE ORDERS IS NOT SEEN BY A STAFF MEMBER. **
The accuracy of the file attachment is extremely important in the SRTS Lab program that we use to interpret your attachment. It must include your account number and the Julian date. You shouldn't have to rename the file, SRTS will automatically do this for you.
The current version of the SRTS Clinic application encrypts files before they are uploaded, and the SRTS Lab application de-crypts them before they are processed. Please refer to the SRTS ordering website for exact instructions.
It is important to use the most current version of the SRTS Clinic program.
Please note the following:
If you have an account established with us and would like to change from mailing or faxing your orders to submitting them via SRTS, you must contact us prior to ordering for the first time. Obtain the updated SRTS Clinic program version 6.0, build 193 from the SRTS web site.
All military ordering facilities should use the Spectacle Request Transmission System (SRTS) or the new SRTSweb ordering systems to place their orders. The use of these systems decreases processing time, reduces entry errors, helps organize clinic records and allows deployed patients to replace lost or damaged eyewear via the G-EYES system quickly.
Bureau of Medicine and Surgery
7700 Arlington Blvd. Ste. 5113 Falls Church, VA 22042-5113
This is an official U.S. Navy website
This is a Department of Defense (DoD) Internet computer system.
General Navy Medical Inquiries (to Bureau of Medicine and Surgery): firstname.lastname@example.org