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 How to Order Retiree

Our Customer Service hours are Monday through Friday from 0700 to 1600 EST. 

You may also call NOSTRA Customer Service Department if you have any problems or questions or you can email us at:
         usn.yorktown.nmrlc-detnoraytva.mbx.nora-customer-service@health.mil
Standard Mail to:
NOSTRA Customer Service
160 Main Road, STE 350
Yorktown, VA 23691-9984 
 
 ---or---    
  • Fax your order to: 757-887-4647. 
  • Make sure you write: “Retiree Order” on the fax. 
  • Please call NORA Customer Service at (757) 887-7600 option 1 if you have any additional questions.
---or--- 
 


Send the following information to NORA:
  • Open the DD-771 form found on the standard issue frame ordering section of our web site (this form is created so you can save the information that you type into it).
  • Fill out all sections highlighted in yellow and make sure to save the form with the information you added.
  • Print the partially completed form, and take this with you to your eye exam. 
  • Ensure that the examining facility writes your prescription on the form and includes your pupillary distance (PD). 
  • If your examining facility needs eyesize, bridge or temple information, they may find this information on our web site. 
  • If you currently have standard issue frames please provide the frame size and temple length. (found inside the frame) 
  • There must be a DD-771 form for each request for eyewear.


Please ensure to do the following steps when ordering.
 
​Frame Lens Type​ Lens Color​
5A​​ frames Distance Vision​​ ​Clear
​Tint (prescribed)
​Bifocal ​Clear
​Tint (prescribed)
​Trifocal (Multifocal) ​Clear
​Tint (prescribed)
5AM​ frames (nose pads) Distance Vision ​Clear
​Tint (prescribed)
​Bifocal Clear
​Tint (prescribed)
​Trifocal (Multifocal) ​Clear
​Tint (prescribed)
​Half Eye frames ​Distance Vision ​Clear
​Tint (prescribed)
​Bifocal ​Clear
​Tint (prescribed)
​Trifocal (Multifocal) ​Clear
​Tint (prescribed)
Tinted lens must be prescribed by your Optometrist/ Ophthalmologistwhen professionally determined to be essential by the examining provider. may be issued Two pairs of spectacles Retired military personnel, regardless of rank, who require vision correction, are authorized one pair of standard issue spectacles or one pair of half-eye spectacles. Note:
 
How To Order: Retiree
You are authorized to receive one pair of the following standard issued spectacles per year: 

Click Here to Order

(Further instructions on HOW TO ORDER are listed below the chart)
 
and providing all information marked in yellow. 
an MTF must order eyewear through NORA's Website by filling out the DD771 
Retirees that have alternate health care plans that are not authorized care at 
 
done at an MTF, or if over 50 miles from MTF, through NORA's Website. 
plan and authorized use of a Military Treatment Facility (MTF). This can be 
Retirees are entitled to order eyewear annually if they have a TRICARE health 

** Do not send a copy of your military ID card or put your full SSN on any of the forms as it is a HIPAA violation and could put you at risk for identity theft **
  
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