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Rebecca Untalan, left, and Heather Chaparro, patient administration professionals at Branch Health Clinic Makalapa, provide support to incoming patients at the newly-integrated front desk. BHC Makalapa consolidated four previously separate check-in locations: Optometry, PCMH Gold and Red Teams, and Obstetrics and Gynecology, into a single, streamlined operation. The consolidation simplified the arrival process for patients, reallocated staff and enhanced clinical support, resulting in faster check-in times, improved Patient Information Profile verification, and higher patient satisfaction.
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